Counter Sales Associate & Warehouse Support

Who We Are O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors across Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do. Why Work for O'Dell HVAC Group? At O’Dell HVAC Group, we are committed to a people-first workplace. We offer: Competitive Salary & Profit Sharing – We recognize and reward contributions to our success. Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future. Professional Development – We support continuous learning and career growth for all roles. Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season. Half day Fridays! We are seeking a Counter Sales Associate & Warehouse Support employee to join in our Operations team in our Moncton office. Reporting to the Operations Manager, you will play a key role in supporting our day-to-day counter sales operations by assisting customers with product inquiries, order processing, and providing exceptional customer service, while also supporting warehouse functions including receiving, packing, picking, and shipping orders in a clean, organized, and safe work environment. What You'll Be Doing Serve as the primary point of contact for counter sales inquiries, including walk-in, phone, and email requests, ensuring prompt, knowledgeable, and professional service. Manage and prioritize multiple counter transactions simultaneously while maintaining a high level of accuracy, organization, and customer satisfaction. Receive and process incoming stock and materials, ensuring accuracy and proper documentation. Pick and pack orders efficiently, ensuring items are correct and ready for shipment. Prepare and complete orders for delivery and pick-up, coordinating timelines as required. Label and organize products systematically to support efficient storage and retrieval. Maintain accurate inventory records using ERP software, ensuring data integrity and timely updates. Maintain a clean, organized, and safe warehouse environment in accordance with company standards. Follow all safety guidelines and procedures, contributing to a safe and compliant workplace. Assist with loading and unloading trucks as required, ensuring proper handling of materials. Other responsibilities as assigned What You Bring A high-school diploma or equivalent Prior experience in a warehouse/distribution centre environment, including the use of ERP Exceptional customer service skills, with prior experience in a sales/customer service-based environment. A valid forklift license, and previous experience with a forklift Excellent organizational skills Strong attention to detail and communication skills The ability to bend, lift, crouch, kneel and lift up to 75lbs The ability to stand for long periods of time Accessibility Commitment At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources.

The role involves managing counter sales inquiries and processing orders for customers via walk-ins, phone, and email. Additionally, the associate supports warehouse functions including receiving, picking, packing, and shipping materials while maintaining inventory records.

Candidates must have a high school diploma, a valid forklift license, and prior experience in a warehouse or customer service environment. Physical ability to lift up to 75lbs and stand for long periods is required.

• Competitive Salary • Profit Sharing • Comprehensive Benefits • Health Spending Account • RRSP Plan • Professional Development • Company-Wide Holiday Shutdown • Half day Fridays

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Counter Sales
• Order Processing
• Customer Service
• Inventory Management
• ERP Software
• Forklift Operation
• Shipping and Receiving
• Picking and Packing
• Warehouse Operations
• Organization
• Communication
• Physical Stamina

• Logistics
• Sales
• Customer Service & Support
• Trades
• Retail

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week