Appointment Coordinator - Service

Job summary

The Service Appointment Coordinator is responsible for scheduling and managing service appointments while maintaining professional communication with customers. They also conduct customer satisfaction surveys and support the service team with various administrative tasks.

Job details

Service Appointment Coordinator – Drive Your Career Forward with O’Regan’s! 🚗 Are you a people-person who loves keeping things organized and making customers smile? O’Regan’s Automotive Group, proudly one of Canada’s 50 Best Managed Companies 🏆, is looking for a motivated Service Appointment Coordinator to join our team. Here, your work matters, your growth is supported, and your contributions are celebrated! What You’ll Do: * Be the friendly voice that schedules and manages service appointments * Respond promptly to emails and customer inquiries * Conduct Customer Satisfaction surveys to help us continually improve * Support the service team with other duties as assigned Who You Are * You have proven success in a customer-focused role * Your communication skills are sharp, adaptable, and friendly * You’re detail-oriented and work efficiently while capturing accurate information * You can balance multiple priorities with ease What’s in it for YOU? * Comprehensive benefits package - We cost-share medical premiums because we want healthcare to be accessible and affordable for you and your family. * Group RSP matching program - Because we care about your future and want to help you build long-term financial security. * Employee family assistance program - Because we know life can be challenging, and support should always be within reach. * Ongoing training & development - Because your growth is our growth * Exclusive family employee discounts on labour, parts, services, and vehicle purchases * Free on-site parking and on-site gym access At O’Regan’s, you’re not just booking appointments. You’re the friendly, professional our customers rely on. Your career matters, and we’re here to help you grow! 👉 Ready to join a team that values YOU? Apply today and start your journey with O’Regan’s!

What you’ll do

The Service Appointment Coordinator is responsible for scheduling and managing service appointments while maintaining professional communication with customers. They also conduct customer satisfaction surveys and support the service team with various administrative tasks.

Requirements

The ideal candidate has proven success in a customer-focused role and possesses strong communication and organizational skills. They must be detail-oriented and capable of balancing multiple priorities effectively.

Benefits

• Medical insurance • Group RSP matching • Employee family assistance program • Ongoing training and development • Employee discounts • Free on-site parking • On-site gym access

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Appointment Scheduling · Preferred
• Detail-oriented · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Appointment scheduling
• Communication
• Detail-oriented
• Time management
• Email management
• Customer satisfaction surveys
• Multitasking
• Productivity Improvement
• Customer Service
• Discounts And Allowances
• Purchasing
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Retail
• Appointment Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive