Bridgewater - Service Advisor

Job summary

The Service Advisor is responsible for greeting customers, documenting vehicle issues, and providing accurate cost estimates for parts and labour. They must maintain high customer satisfaction standards and keep service department pricing guides up-to-date.

Job details

What makes O’Regan’s Automotive Group such a great place to work? Safety first! Our top priority is the health and safety of our staff, clients and community. Not to mention our spacious and immaculate facilities and excellent leadership. O’Regan’s is one of Canada’s Best Managed Companies that is committed to being Canada’s premier automotive needs provider and we believe it is our employees who will take us there. We are seeking a motivated person to join our team as a Service Advisor in Bridgewater. Who You Are: * Excellent customer service skills * Computer savvy * Strong rapport builder * Well organized and reliable with a good work ethic and a positive attitude What You’ll Do? * Greet customers in a timely, friendly manner and obtain vehicle information * Document customer’s vehicle problems accurately and clearly * Refer to service history, inspect vehicles and recommend additional required services * Provide a complete and accurate written cost estimate for labour and parts * Contact customers regarding any changes in the estimate or promised time, explaining cost and time requirements in detail * Keep service department forms, menus and pricing guides up-to-date * Maintain high customer satisfaction standards What’s in it for YOU? * A workplace culture built on teamwork, respect, and growth - Because we believe in creating a positive environment where everyone thrives. * Safety boot allowance after probation * Exclusive employee discounts on labour, parts, services, and vehicle purchases * Comprehensive benefits package - We cost-share medical premiums because we want healthcare to be accessible and affordable for you and your family. * Group RSP matching program - Because we care about your future and want to help you build long-term financial security * Employee family assistance program - Because we know life can be challenging, and support should always be within reach. * Ongoing training & development - Because your growth is our growth If you are a hard working professional that provides excellent customer service and has good automotive industry knowledge, then this is the position for you. Join our team and start your career today!

What you’ll do

The Service Advisor is responsible for greeting customers, documenting vehicle issues, and providing accurate cost estimates for parts and labour. They must maintain high customer satisfaction standards and keep service department pricing guides up-to-date.

Requirements

Candidates should possess excellent customer service skills, be computer savvy, and have a strong work ethic. Knowledge of the automotive industry and the ability to build rapport with clients are essential.

Benefits

• Safety boot allowance • Employee discounts on labour, parts, services, and vehicle purchases • Comprehensive benefits package • Medical premiums cost-sharing • Group RSP matching program • Employee family assistance program • Ongoing training & development

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Vehicle Inspection · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Computer Literacy
• Rapport Building
• Organization
• Automotive Industry Knowledge
• Cost Estimation
• Vehicle Inspection
• Communication

Job areas

• Customer Service & Support
• Trades
• Transportation