Service Advisor

Job summary

Act as the primary liaison between customers and the service team by documenting vehicle concerns and recommending necessary services. Provide accurate labor and parts estimates while ensuring high levels of customer satisfaction throughout the process.

Job details

🌟 Service Advisor – Build Your Career With O’Regan’s! 🌟 O’Regan’s is proud to be one of Canada’s Best Managed Companies. Committed to being Canada’s premier automotive needs provider. And it’s our amazing employees who will take us there! We are looking for a motivated and customer-focused Service Advisor to join our growing team. If you’re passionate about customer service and love working in a fast-paced, team-driven environment, this is the opportunity for you. What You’ll Do: As a Service Advisor, you’ll be the bridge between our customers and our service team: * Greet and support customers with a friendly, professional approach * Listen carefully to their needs and clearly document vehicle concerns * Recommend services that keep vehicles safe and reliable * Provide accurate estimates for parts and labour * Keep customers updated every step of the way * Ensure every experience ends with outstanding customer satisfaction Who Thrives Here: * You’re organized, dependable, and thrive in a fast-paced setting * You enjoy working with people and building relationships * You bring a positive attitude and a strong work ethic * You’re eager to grow your skills and your career * Computer savvy What’s in it for YOU? * A workplace culture built on teamwork, respect, and growth - Because we believe in creating a positive environment where everyone thrives. * Competitive pay – earn $45,000–$55,000 annually (based on experience + performance bonus potential) 💰 * Comprehensive benefits package - We cost-share medical premiums because we want healthcare to be accessible and affordable for you and your family. * Group RSP matching program - Because we care about your future and want to help you build long-term financial security. * Employee family assistance program - Because we know life can be challenging, and support should always be within reach. * Ongoing training & development - Because your growth is our growth * Exclusive employee discounts on labour, parts, services, and vehicle purchases At O’Regan’s, you’re not just filling a role, you’re joining a company that believes in promoting from within, supporting its people, and celebrating success. 👉 Ready to shift your career into drive? Apply today and start your journey with O’Regan’s!

What you’ll do

Act as the primary liaison between customers and the service team by documenting vehicle concerns and recommending necessary services. Provide accurate labor and parts estimates while ensuring high levels of customer satisfaction throughout the process.

Requirements

Candidates should be organized, dependable, and possess a positive attitude with a strong work ethic. Proficiency with computers and a passion for building customer relationships in a fast-paced environment are required.

Benefits

• Medical premiums cost-sharing • Group RSP matching program • Employee family assistance program • Ongoing training & development • Employee discounts on labour, parts, services, and vehicle purchases

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Documentation · Preferred
• Communication · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Organization
• Relationship Building
• Computer Literacy
• Estimation
• Documentation
• Time Management
• Positivity
• Strong Work Ethic
• Discounts And Allowances
• Purchasing
• Teamwork

Job areas

• Customer Service & Support
• Trades
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives