Banquet Supervisor | Part-Time | Spruce Meadows

Job summary

The Banquet Supervisor oversees catering events to ensure seamless execution and high guest satisfaction. Key duties include conducting pre-shift meetings, managing equipment inventory, and auditing food service quality.

Job details

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Banquet Supervisor coordinates and oversees all catering events to ensure proper execution and ensure guest satisfaction. The Banquet Supervisor will provide exceptional customer service throughout the entire event process to ensure the highest standard of customer satisfaction. To be successful in this role, candidates must build strong relationships, continually strive to provide a seamless experience, and be flexible with our clients' and their guests' needs by providing quality services and products through detailed and accurate communication. Spruce Meadows team members must share in our values of being adaptable to event needs, being aware of guest requirements, showing strong character, and being team-centric. This role pays an hourly rate of $24.00 CAD. Benefits for Part-Time roles: Pension matching. This position will remain open until December 11, 2026. About The Venue Spruce Meadows is South Calgary's leading Sports and Entertainment District, located on the border of Southwest Calgary. Regarded as one of the top show jumping venues on the planet, a stunning 500-acre property also hosts a wide range of events, including tournaments, concerts, festivals, and world-famous markets. Responsibilities Reviews assigned event details and menus prior to the scheduled event. Conducts pre-shift meetings with staff to ensure appearance and hygiene standards are being met, assign stations and partners, and review banquet event orders. Communicates with the Executive Chef/Kitchen Manager or event coordinator to ensure that all details have been planned for and met. Ensures that changes and further instructions are made in a timely manner. Ensures that appropriate quantities of china, glassware, silverware, linens, and other items are available for upcoming events. Secure requisitions for those items not available in inventory. Checks room setup prior to the event and meets with Executive Chef to confirm quantities of food items and timing of food leaving the kitchen. Ensures proper handling of all equipment (i.e., china, glassware, silverware, linen, and props) and their proper storage after use. Conducts random audits during functions to evaluate food and service. Ensures that food is served at an appropriate temperature, food is placed properly on the table, sufficient food is available, and upsell opportunities are met. Regularly reviews the banquet schedule for changes, the calendar of events, and special events. Incorporates safe work practices in job performance. Regular and reliable attendance. Performs other duties as required. Qualifications 2-3 years’ experience working in a supervisory capacity in a food & beverage environment. High school diploma or GED. Ability to communicate effectively with all stakeholders, including co-workers, customers, and management, which focuses on generating a positive, enthusiastic, and cooperative work environment. Ability to work well in a team-oriented, fast-paced, event-driven environment. Food handling certificate is preferred. ProServe qualification is required. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

What you’ll do

The Banquet Supervisor oversees catering events to ensure seamless execution and high guest satisfaction. Key duties include conducting pre-shift meetings, managing equipment inventory, and auditing food service quality.

Requirements

Candidates need 2-3 years of supervisory experience in a food and beverage environment and a high school diploma or GED. A ProServe qualification is required, and a food handling certificate is preferred.

Benefits

• Pension matching

Listed skills

• Customer service · Preferred
• Quality Control · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Banquet Management
• Customer Service
• Staff Supervision
• Event Coordination
• Food & Beverage Operations
• Inventory Management
• Communication
• Team Leadership
• Quality Control
• Safe Work Practices

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Sports & Recreation
• Customer Service & Support