Host | Part-Time | Spruce Meadows

Job summary

Welcome guests, manage the waitlist and guest flow, and escort customers to their tables while coordinating seating with servers. Keep the host stand organized, communicate with managers and front-of-house staff, and assist with event preparations and setup.

Job details

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Host is responsible for providing a welcoming and efficient experience for customers as they enter the venue. This role involves managing the flow of guests, assisting with seating arrangements, and ensuring the host stand and dining area are organized and ready for service. Must be comfortable working in outdoor conditions. This role pays an hourly rate of $20.00 CAD. Benefits for part-time roles: pension matching. This position will remain open until December 31, 2026. About The Venue Spruce Meadows is South Calgary's leading Sports and Entertainment District, located on the border of Southwest Calgary. Regarded as one of the top show jumping venues on the planet, a stunning 500-acre property also hosts a wide range of events, including tournaments, concerts, festivals, and world-famous markets. Responsibilities Maintaining the host stand area, ensuring organization and cleanliness at all times. Possess a working knowledge of the venue (location, direction, events, policies, etc.). Effectively handle guest flow to maximize seating capacity. Know all table numbers and maintain awareness of which servers are in each section. Communicate with Managers and FOH staff during events to maintain proper guest flow throughout the venue. Assist management and FOH staff in all necessary preparations and set up for events. Track the guest waitlist and e scort guests to their table. Performs other job-related duties as assigned by management. Qualifications Minimum 1 year experience in customer service or restaurant experience. Previous experience in a customer service position. Strong communication skills. High attention to detail. Ability to remain calm under pressure while working in a fast-paced environment. Organizational skills and ability to multitask. Ability to maintain a level of professional urgency and momentum. Must be able to work different shifts, which may include holidays, evenings, and weekends. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

What you’ll do

Welcome guests, manage the waitlist and guest flow, and escort customers to their tables while coordinating seating with servers. Keep the host stand organized, communicate with managers and front-of-house staff, and assist with event preparations and setup.

Requirements

Applicants need at least one year of customer service or restaurant experience and strong communication, organizational, and attention-to-detail skills. They must be able to multitask, remain calm in a fast-paced environment, work outdoors, and take shifts that may include evenings, weekends, and holidays.

Benefits

• Pension Matching

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Guest Flow Management
• Seating Coordination
• Communication
• Attention To Detail
• Organization
• Multitasking
• Calm Under Pressure
• Waitlist Management
• Venue Knowledge
• Teamwork
• Event Setup

Job areas

• Hospitality
• Customer Service & Support
• Food & Beverage
• Sports & Recreation

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