Control Room Operator

Job summary

The role involves monitoring security operations and coordinating responses to incidents and alarm activations. The operator acts as the central point of contact between field teams, clients, and site officers.

Job details

About The Role: Location: IP3 9SJ We are seeking an organised and detail-oriented Operations Control Room Officer to join our team. This critical role involves monitoring security operations, coordinating responses, and ensuring seamless communication between field teams and clients. Responsibilities: Coordinate responses to incidents, emergencies, and alarm activations. Maintain clear communication with mobile response teams, site officers, and clients. Log incidents, activities, and shift updates accurately in the control room systems. Ensure compliance with operational protocols and procedures. Provide regular updates to clients regarding site activities and incidents. Act as the central point of contact for all security operations during your shift. Requirements: Previous experience in a control room or operations environment (Preferred). Strong communication and organisational skills. Ability to multitask and remain calm under pressure. Proficiency in using computer systems and security software. Flexibility to work 12-hour shifts, including days and nights. A valid SIA Licence (Essential). Knowledge of Glasgow and surrounding areas (Preferred). Successful candidates will also be required to undergo screening and vetting (BS7858) About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

What you’ll do

The role involves monitoring security operations and coordinating responses to incidents and alarm activations. The operator acts as the central point of contact between field teams, clients, and site officers.

Requirements

Candidates must possess a valid SIA Licence and be able to undergo BS7858 screening. Previous control room experience and knowledge of the Glasgow area are preferred.

Listed skills

• Multitasking · Preferred
• Communication Skills · Preferred
• crisis management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Incident Coordination
• Security Operations
• Communication Skills
• Organizational Skills
• Multitasking
• Computer Proficiency
• Security Software
• Crisis Management

Job areas

• Security & Safety
• Logistics
• Administrative