Coordinator, Claims & Damage Prevention - Utility Operations

COORDINATOR, CLAIMS & DAMAGE PREVENTION - UTILITY OPERATIONS Full-Time | Onsite | London, ON POSITION SUMMARY The Coordinator, Claims & Damage Prevention is responsible for managing damage and loss claims related to underground utility infrastructure. This role leads investigations, negotiates resolutions, and collaborates with stakeholders to support public safety, regulatory compliance, and the protection of utility assets. Ideal Candidate You are an analytical and relationship-oriented professional with experience investigating incidents, managing claims, or working within utility, insurance, infrastructure, or construction environments. You excel at balancing customer service, negotiation, risk management, and attention to detail. KEY ACCOUNTABILITIES * Manage locate-related losses and damage claims from intake through negotiation and closure. * Conduct investigations, gather evidence, and substantiate all aspects of loss events. * Negotiate settlements using contractual obligations, industry standards, regulatory requirements, and field investigation data. * Prepare Damage Investigation Reports, insurance documentation, incident flash reports, and claim defenses. * Identify damage trends and recommend preventative actions to reduce future incidents. * Maintain complete and accurate claim records in accordance with GTel standards. * Liaise with Ontario One Call, TSSA, Ministry of Labour, insurers, legal counsel, municipalities, contractors, and utility owners. * Ensure compliance with privacy, confidentiality, and conflict-of-interest requirements. LEADERSHIP & CORE COMPETENCIES * Relationship Building * Negotiation & Influencing * Investigative Thinking * Customer Focus * Sound Judgment * Accountability * Attention to Detail REQUIRED QUALIFICATIONS * Excellent written, verbal, presentation, and negotiation skills * Strong organizational and time management skills with the ability to manage competing priorities. * Experience investigating incidents, assessing liability, and resolving claims-related matters. * Working knowledge of utility locate practices, underground infrastructure, and construction activities. * Proficiency with Microsoft Office applications including Excel, Outlook, and Word. * Ability to present findings and recommendations to senior leadership. ASSETS * Experience in insurance claims or claims adjusting. * Knowledge of Ontario One Call legislation and damage prevention processes. * GIS and utility mapping experience. * Experience with Power BI, Power Apps, and Power Automate. * Experience in utility operations, infrastructure management, construction, or municipal services. EXPERIENCE & EDUCATION * Post-secondary education in a related discipline. * 3-5 years of relevant claims, insurance, utility, infrastructure, construction, or risk management experience is preferred. WHY JOIN US? * Work at the intersection of utility operations, public safety, and risk management. * Influence damage prevention initiatives and operational improvements. * Collaborate with regulators, insurers, contractors, and senior leadership. * Join a team committed to service excellence, safety, and continuous improvement. We promote a culture that is inclusive, diverse, innovative, and performance driven in an environment that is fun and exciting. If interested in this position, please apply to this posting. GTel is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, GTel will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require. We confirm that AI is not used in screening of candidates and this posting is for an existing vacancy.

The coordinator manages damage and loss claims related to underground utility infrastructure from intake through to resolution. They conduct thorough investigations, negotiate settlements, and collaborate with various stakeholders to ensure public safety and regulatory compliance.

Candidates should have 3-5 years of experience in claims, insurance, utility, or construction environments and possess post-secondary education. Proficiency in Microsoft Office and a strong understanding of utility locate practices and damage prevention processes are required.

• Time managementPreferred
• Customer servicePreferred
• Data analysisPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Claims management
• Damage prevention
• Investigation
• Negotiation
• Risk management
• Utility operations
• Infrastructure management
• Regulatory compliance
• Customer service
• Data analysis
• Incident reporting
• Microsoft Office
• Communication skills
• Organizational skills
• Time management
• Underground Utilities
• Influencing Skills
• Industry Standards
• Claims Adjustment
• Influencing Without Authority
• Accountability
• Claims Resolution
• Microsoft Power Automate
• Microsoft Excel
• Artificial Intelligence
• Customer Service
• Regulatory Compliance
• Confidentiality
• Continuous Improvement Process
• Leadership
• Innovation
• Infrastructure Management
• Legislation
• Risk Management
• Microsoft Outlook
• Operations
• Presentations
• Regulatory Requirements
• Relationship Building
• Power BI
• Time Management
• Verbal Communication Skills
• Balancing (Ledger/Billing)
• Detail Oriented

• Energy
• Construction
• Management & Leadership
• Administrative
• Security & Safety
• Damage Prevention Specialist
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week