Oleksandr Radchenko

Retail and Food Service Manager with 10+ years of management experience, including 4 years managing a deli department in Canada. Experienced in staff leadership, scheduling, inventory control, ordering, merchandising, sales analysis, customer service and food safety. Strong background in retail operations, team development and improving department performance.

• Asset Management
• Audit
• Budgeting
• Business analysis
• Change Management
• Coaching
• Communication
• Conflict Resolution
• Cost Control
• Critical Thinking
• Cross-Functional Collaboration
• Customer service
• Data analysis
• data management
• Data visualization
• Documentation
• Executive Reporting
• Facilitation
• Financial analysis
• Food safety
• Inventory management
• issue resolution
• Jira
• KPI Management
• Leadership
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Negotiation
• Onboarding
• Operational Excellence
• Operations Management
• Planning
• Policy development
• policy implementation
• Power BI
• Prioritization
• Problem solving
• Process Improvement
• Project management
• Quality assurance
• Quality Control
• Recruitment
• Relationship Building
• Reporting
• Requirements gathering
• Retail operations
• Risk Management
• Root Cause Analysis
• Safety Compliance

1. Deli Manager

   Country Grocer

   Sep 2022 to Aug 2026

   Chemainus, BC

   • Managed daily operations of a deli department, including staffing, scheduling and task allocation. • Managed ordering, inventory, receiving, merchandising and product rotation. • Analyzed sales, markdowns and promotions to improve sales and minimize losses. • Hired, trained and supervised employees while maintaining service and operational standards. • Coordinated with suppliers and company office on ordering, inventory and operational matters. • Maintained food safety and department standards while ensuring excellent customer service.

2. Project Manager

   Silpo

   Jan 2021 to Jul 2022

   Kyiv, Ukraine

   • Managed implementation of new products across a network of 300+ stores. • Coordinated field implementation, analytics, staff communication, reporting and project processes. • Supported budgeting, contracting, planning and administrative operations.

3. Deputy Store Manager

   Silpo

   Jan 2020 to Jan 2021

   Kyiv, Ukraine

   • Managed staff, assigned duties and supported daily store operations. • Supported customer service, staffing and sales strategies based on market and consumer trends.

4. Cafe Manager

   Vanessa

   Aug 2019 to Dec 2019

   Kyiv, Ukraine

   • Managed daily food-service operations, staff scheduling, training, inventory and suppliers. • Monitored revenues, customer service and health and safety requirements.

5. Store Manager

   Pivmag

   May 2018 to Aug 2019

   Kyiv, Ukraine

   • Managed retail operations, employees, inventory, vendors, budgets and customer service. • Oversaw sales, merchandising, marketing and staffing requirements.

6. Warehouse Worker

   Bedrenka

   Dec 2017 to Apr 2018

   Kostshyn, Poland

   • Loaded, unloaded, moved and stored products using material-handling equipment.

7. Supermarket Manager

   FDI Billa-Ukraine

   Mar 2016 to Jul 2017

   Kyiv, Ukraine

   • Managed store operations, staff, inventory, sales, vendors, budgets and customer service.

8. Department Manager

   FDI Billa-Ukraine

   Oct 2014 to Mar 2016

   Kyiv, Ukraine

   • Supervised sales staff and cashiers, scheduling, inventory, merchandising and customer service. • Handled ordering, reporting, training and operational issues.

9. Grocery Seller

   FDI Billa-Ukraine

   Feb 2012 to Oct 2014

   Kyiv, Ukraine

   • Supported retail operations, customer service, merchandising, inventory and sales activities.

1. Kyiv National University of Bioresources and Nature Management of Ukraine

   Agrarian, Mechanical Engineer

   2012 to 2014

2. Nikopol College of Dnepropetrovsk Agrarian University

   Automotive Mechanic Technician

   2008 to 2012

• Food Safety Certificate

• Serve It Right – Alcohol

• SQL Basic Course

• Leadership

• Negotiation Technology

• Effective Management Communication

• GermanBasic
• UkrainianNative