Senior Product Operations Manager

Job summary

The Senior Product & Operations Manager will oversee product strategy, research and development, manufacturing, and supply chain operations. This role involves leading cross-functional teams to ensure efficient production, quality standards, and effective inventory and order fulfillment.

Job details

Who We Are Flextile is a trusted manufacturer of setting materials and installation products, supporting customers with reliable products, technical knowledge, and dependable service. As part of the Olympia Tile group of companies, Flextile combines manufacturing expertise with the strength, scale, and industry experience of one of North America’s leading tile and stone distributors. Why This Role Matters As the Senior Product & Operations Manager, you play a key role in connecting product strategy, research and development, sourcing, manufacturing, inventory, and customer order fulfillment. Your work ensures Flextile products are developed, produced, sourced, and delivered efficiently while meeting quality, performance, and profitability expectations. This role is ideal for a hands-on operations and product leader who can manage both strategic priorities and day-to-day execution across manufacturing, lab, supply chain, and administrative functions. What You’ll Do Product Strategy & Development Develop and manage Flextile’s product portfolio strategy, including market opportunities, competitive products, and make-versus-buy decisions Lead new product development, product launches, rationalization, and lifecycle management Manage product costing, packaging, artwork, technical documentation, and product updates while monitoring industry trends Research, Development & Quality Lead R&D activities for new and existing products, including raw material evaluation and formulation development Oversee product testing, lab operations, quality control programs, and testing protocols Maintain TDS/SDS documentation and ensure products meet performance, regulatory, and quality standards Sourcing, Supply Chain & Procurement Lead sourcing strategy for raw materials and finished goods Manage supplier relationships, negotiations, performance, and supply issue resolution Identify cost-saving opportunities, mitigate supply risks, and review supplier invoices as required Operations & Manufacturing Oversee day-to-day manufacturing and operational activities across Flextile operations Manage production scheduling, capacity planning, and effective use of labour and equipment Monitor manufacturing costs, operational performance, inventory levels, and compliance with safety, quality, and company standards Inventory, Logistics & Administration Manage raw material and finished goods inventory levels, accuracy, and control processes Coordinate shipping and receiving activities, including required documentation Oversee order entry, order processing, invoicing, reconciliation, and administrative process improvements Leadership & People Management Lead and develop operational, technical, laboratory, shipping/receiving, and administrative teams Provide coaching, training, performance management, and day-to-day leadership Establish departmental objectives, performance metrics, and a culture of accountability, teamwork, safety, quality, and continuous improvement Who You Are You bring progressive experience in manufacturing, operations, product management, sourcing, or supply chain leadership Strong understanding of production management, inventory control, product costing, and operational performance Experience leading technical, operational, lab, shipping/receiving, or administrative teams Knowledge of product development, quality control, raw materials, formulations, or technical documentation is considered an asset Strong analytical skills with the ability to review costs, margins, inventory, production data, and operational KPIs Experience managing suppliers, sourcing materials, negotiating costs, and improving supply chain performance Strong leadership, communication, and problem-solving skills Ability to manage multiple priorities across product, operations, quality, sourcing, and administration Experience in building materials, tile setting materials, adhesives, manufacturing, chemicals, or related industries is considered an asset Post-secondary education in Operations, Business, Supply Chain, Chemistry, Engineering, or a related field is preferred What We Offer Comprehensive benefits including health, dental, vision, and more RRSP match Paid vacation, holidays, and sick days Opportunities for professional growth and leadership development A hands-on leadership role with influence across product, operations, quality, and supply chain A collaborative environment within a long-standing and respected group of companies How to Apply If you are a hands-on product and operations leader who enjoys improving processes, developing products, leading teams, and driving operational performance, we want to hear from you. Submit your resume and a brief cover letter outlining your experience and why you would be a strong fit for the Senior Product & Operations Manager role.

What you’ll do

The Senior Product & Operations Manager will oversee product strategy, research and development, manufacturing, and supply chain operations. This role involves leading cross-functional teams to ensure efficient production, quality standards, and effective inventory and order fulfillment.

Requirements

Candidates should have progressive experience in manufacturing, operations, or supply chain leadership with strong analytical and problem-solving skills. A post-secondary education in a relevant field such as Operations, Business, or Engineering is preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• RRSP match
• Paid vacation
• Paid holidays
• Paid sick days

Listed skills

• Technical Documentation · Preferred
• Inventory Control · Preferred
• Supply chain management · Preferred
• Operations Management · Preferred
• Regulatory Compliance · Preferred
• Quality Control · Preferred
• Logistics · Preferred
• Product Development · Preferred
• Team Leadership · Preferred
• Procurement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Product strategy
• Operations management
• Supply chain management
• Manufacturing
• Quality control
• Product development
• Inventory control
• Procurement
• Team leadership
• Strategic planning
• Cost analysis
• Regulatory compliance
• Logistics
• Performance management
• Technical documentation

Job areas

• Manufacturing
• Management & Leadership
• Logistics
• Engineering
• Construction

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