Customer Service Representative

Job summary

The Customer Service Representative interacts with customers to provide support and information on products or services. They also handle customer inquiries, complaints, and maintain customer accounts.

Job details

Duties/Responsibilities Interacts with customers via telephone, email, and online chat, to provide support and information on products or services. Collects and enters orders for new or additional products or services. Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to re solve customers’ problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Full cycle procedure of Sales & Returns. Performs other related duties as assigned, including occasional backup in administrative requirements. Required Skills/Abilities Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills (Word, Excel, Outlook) and intermediate knowledge of Microsoft Dynamic 365 Business Central with the ability to learn new software. Able to multi-task and work in a high-paced environment. Bilingual in French and English. Education and Experience Requirements: High school diploma or equivalent. 3+ years' customer service experience required. Physical Requirements Prolonged periods sitting at a desk and working on a computer.

What you’ll do

The Customer Service Representative interacts with customers to provide support and information on products or services. They also handle customer inquiries, complaints, and maintain customer accounts.

Requirements

A high school diploma or equivalent is required, along with 3+ years of customer service experience. Proficiency in computer skills and bilingualism in French and English are also necessary.

Listed skills

• French · Preferred
• Customer service · Preferred
• Microsoft · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Administrative · Preferred
• Communication Skills · Preferred
• complaints · Preferred
• Customer · Preferred
• Microsoft Outlook · Preferred
• email · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Excellent Communication Skills
• Active Listening
• Service-Oriented
• Problem Solving
• Proficient Computer Skills
• Microsoft Dynamic 365 Business Central
• Multi-Tasking
• Bilingual

Job areas

• Customer Service & Support
• Manufacturing