Information Technology - Desk Agent

Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards Responsibilities Answer incoming telephone calls to the hotel efficiently and courteously. Direct phone calls and messages to appropriate personnel or guests. Assist all guests and employees. Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. Recording and making wake-up calls. Receiving and sending emails as needed, as well as operating switchboard and two-way radio. Requirements Computer skills required. Must have the ability to work alone, with others, and remain at workstation for entirety of shift. Must be able to work a flexible schedule including weekends and holidays. Must have customer service experience with excellent written and especially verbal communication skills. Must be able to sit for extended periods of time.

The agent is responsible for managing incoming telephone calls, directing messages, and assisting guests and employees with communication needs. They also handle wake-up calls and log information regarding situations requiring prompt attention.

Candidates must have customer service experience, strong communication skills, and basic computer proficiency. The role requires the ability to work a flexible schedule, including weekends and holidays, and the ability to sit for extended periods.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Telephone Etiquette
• Customer Service
• Written Communication
• Verbal Communication
• Computer Skills
• Switchboard Operation
• Two-way Radio Operation
• Email Management

• Hospitality
• Customer Service & Support
• Administrative

Minimum experience

0+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level