Victoria Cafe Host

Job summary

The host is responsible for greeting and seating guests while managing dining room flow and reservations. They also coordinate meal requests and maintain communication between guests, meeting planners, and various hotel departments.

Job details

Responsibilities Maintain a balance between floor supervision, administration, and hosting/communicating with groups Coordinate meals and set up requests with the appropriate department. Maintain written and verbal communications with meeting planners, groups, Front Office, Catering, and Sales. Greet guests when entering the restaurant with a pleasant smile and superior customer service Seat guests by finding a clean, available table, pulling out chairs, and placing a clean menu in front of guests Answer phone and record reservations for large parties Control high volume outside of restaurant Monitor dining rooms for seating availability, service, safety, and well-being of guests Assist servers when needed Thank every guest upon departure, invite them to return, and wish them a fond farewell Requirements Must have strong verbal and written communication skills Prior host experience preferred Must be able to multitask Must be able to stand and walk for an extended period or for an entire shift Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance Must be able to work flexible shifts including nights, weekends, and holidays Must have Smart Serve Must have a Food Handler permit (where applicable)

What you’ll do

The host is responsible for greeting and seating guests while managing dining room flow and reservations. They also coordinate meal requests and maintain communication between guests, meeting planners, and various hotel departments.

Requirements

Candidates must possess strong communication skills and the ability to work flexible shifts, including weekends and holidays. Required certifications include Smart Serve and a Food Handler permit where applicable.

Listed skills

• Customer service · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Multitasking
• Reservation Management
• Floor Supervision
• Coordination
• Guest Relations

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support