Manager, People Operations

Job summary

The Manager, People Operations leads the compensation, total rewards, HR systems, and payroll functions while driving HR transformation and digital initiatives. This role oversees the People & Culture operations team to ensure efficient service delivery, regulatory compliance, and alignment with organizational goals.

Job details

Job ID: 992 Position Type: Non-Union Permanent Department: People Operations Hiring Range: $145,349 - $170,882.00 Job Posting Close Date: 10/13/2026 The Ontario Energy Board is proud to be recognized as one of Greater Toronto’s Top Employers for four years running. Our success resides with our people and we take great pride in fostering a workplace culture that attracts top-tier professionals passionate about shaping Ontario’s energy future. Our reputation as a preferred employer reflects our commitment to helping deliver clean, reliable, affordable and secure energy that enables economic growth across the province. Our One OEB culture promotes a values-driven, collaborative workplace where diverse perspectives come together to deliver regulatory excellence, and where we encourage curiosity and agility in an environment that is grounded in mental health, wellbeing and a foundational commitment to Diversity, Equity and Inclusion. We are the ONTARIO ENERGY BOARD. Overview Are you passionate about building modern, people-centered workplace experiences? Join our People & Culture team and play a key leadership role in shaping how we support, engage, and empower our workforce. Reporting to the Director, People & Culture, the Manager, People Operations leads a team responsible for compensation, total rewards, HR systems, payroll, people data, and employee lifecycle services. This role combines strategic leadership with operational excellence to deliver innovative, efficient, and employee-focused HR services. As a member of the People & Culture leadership team, you will drive HR transformation initiatives, leverage technology and AI-enabled solutions, and enhance the employee and leader experience across the organization. Working closely with leaders in a unionized environment, you will help shape programs, systems, and processes that support organizational success while fostering a culture of inclusion, innovation, and continuous improvement. This is an exciting opportunity for a collaborative and forward-thinking HR leader who is passionate about using people, data, and technology to make a meaningful impact. Responsibilities Provide leadership aligned with People & Culture goals and objectives to enable excellent client support for key operational processes related to the employment lifecycle. Lead the organization's HCM systems and HR technology roadmap, including system implementations, business requirements gathering, process documentation, reporting, analytics, and governance. Drive continuous improvement and digital transformation initiatives that enhance the employee and people leader experience through data-driven and AI-enabled solutions. Provide leadership and oversight to the People & Culture Business Analyst and support the effective delivery of HR systems and processes across the organization. Oversee payroll processing, pension, and benefits administration. Oversee job evaluation for unionized and non-represented roles, conducting thorough evaluations of OEB positions to ensure consistency, fairness, and alignment with organizational standards. Oversee incentive pay for performance, merit programs, salary adjustments. Create and manage policies to ensure effective program administration, maintaining compliance with collective agreements and legislation (e.g., pay equity, ESA) while offering competitive packages for employees. Oversee HR transactional processes, ensuring accurate and compliant execution of changes (e.g., new hires, terminations, wage adjustments, transfers) in accordance with policies and procedures. Oversee HR systems release management, including testing, change management, stakeholder communications, and implementation of system updates. Ensure effective controls and governance, resolve system issues, and drive continuous improvements to enhance functionality, user experience, and operational performance. Liaise with vendors for pension, benefits and insurance plans, benchmarking data. Lead the delivery of annual compensation programs and collective agreement wage increases, ensuring accurate implementation, regulatory compliance, and continuous process improvement. Leads and coaches the People & Culture Operations team to productively meet defined goals and service standards. This role will oversee the following roles on the People & Culture Team: Payroll, Specialist People and Culture Business Analyst Total Rewards Lead HR & Payroll Coordinator Work closely with People & Culture team members and OEB executive leadership committee to align Operations processes with organizational goals. Liaise with internal stakeholders to provide expertise and guidance on various compensation topics and issues. Qualifications Post-Secondary Degree/Diploma in Human Resources, Business, or a related field CEBS and Payroll Designation or a post graduate degree is considered an asset. 7 + years of progressive HR Operations experience Certified Human Resource Leader (CHRL) designation preferred. Demonstrated experience leading and managing a team of HR Operations professionals Must have a good understanding of HR delivery service administration including managing payroll and benefits programs, experience managing third party payroll services is highly preferred. A high level of functional HR knowledge supporting data exploration and trend analysis, with the ability to develop meaningful recommendations from data analyses. Advanced knowledge of compensation and payroll practices. Experience with job evaluation methodologies Expert knowledge of HR Systems, significant experience with Cloud-based ERP/HCM solutions (e.g. Workday or SuccessFactors) is preferred Data driven mindset with experience in HR reporting and analytics. Excellent communication, organizational, and leadership skills, Proven skills in influencing building rapport and stakeholder relations. Proficient knowledge of Microsoft Office (Word, Excel, PowerPoint), Teams. Strong practical knowledge of ESA, Human Rights, Pay Equity, and other related legislation and regulations. Experience in a public sector unionized environment is preferred. This job posting represents an existing vacancy. Pursuant to the Accessibility for Ontarians with Disabilities Act, the Ontario Energy Board will make reasonable efforts to provide accommodation to candidates with disabilities in the course of the recruitment process upon written request. We request that candidates seeking accommodation identify their particular accommodation needs as soon as possible in the job selection process. Questions concerning the availability of accommodation in the recruitment process may be forwarded by email to hr@oeb.ca.

What you’ll do

The Manager, People Operations leads the compensation, total rewards, HR systems, and payroll functions while driving HR transformation and digital initiatives. This role oversees the People & Culture operations team to ensure efficient service delivery, regulatory compliance, and alignment with organizational goals.

Requirements

Candidates must possess at least 7 years of progressive HR operations experience and a post-secondary degree in Human Resources or a related field. Expert knowledge of HR systems, payroll administration, and compensation practices, along with strong leadership and analytical skills, is required.

Benefits

• Pension • Benefits administration • Insurance plans

Listed skills

• Change Management · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Payroll · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• People Operations
• Compensation
• Total Rewards
• HR Systems
• Payroll
• Data Analytics
• HR Transformation
• Leadership
• Job Evaluation
• Policy Management
• Change Management
• Stakeholder Relations
• Performance Management
• Regulatory Compliance
• HCM Solutions
• Strategic Planning
• Rapport Building
• Payroll Processing
• Operational Performance Management
• Stakeholder Communications
• Workday (Software)
• HR Operations
• Curiosity
• Digital Transformation
• Service Standards
• Microsoft Word
• Microsoft Excel
• Artificial Intelligence
• Analytics
• Mental Health
• Benchmarking
• Benefits Administration
• Business Requirements
• Certified Employee Benefit Specialist
• Communication
• Continuous Improvement Process
• Disabilities
• Economic Growth
• Equities
• Governance
• Innovation
• Operational Excellence
• Operations
• Microsoft PowerPoint
• Technology Roadmaps
• Release Management
• Strategic Leadership
• Trend Analysis
• User Experience (UX)
• Payroll Practices

Job areas

• Human Resources
• Management & Leadership
• Government & Public Sector
• Energy
• Data & Analytics
• People Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers