(TEMPORARY FULL-TIME) CASE WORKER - CENTRAL INTAKE

Job summary

The Case Worker facilitates client access to mental health and addiction services through intake, screening, and navigation. They also provide care coordination and maintain partnerships with community providers to ensure continuity of care.

Job details

Description The Case Worker plays a key role in the Central Intake department by supporting client-centered intake, screening, navigation, and service coordination across the mental health and addictions (MHA) system. This role facilitates smooth access to care by reviewing referrals, engaging clients and families, conducting brief screening, and linking clients to appropriate services. Key Responsibilities Client Intake, Screening & Navigation * Review incoming referrals and determine eligibility for Ontario Shores outpatient services, using standardized screening tools and protocols * Conduct brief triage interviews to understand client needs and match them to appropriate programs. * Support clients in completing pre-screening measures, consent forms, and enrollment into patient portals * Redirect referrals outside eligibility criteria to appropriate resources (e.g., based on geography or age) * Maintains meeting established volume targets Care Coordination & System Navigation * Provide practical assistance related to social determinants of health (housing, finances, education, employment) to help remove barriers to care * Facilitate communication with primary care providers, referral sources, and partner agencies to ensure continuity of care and smooth transitions * Connect clients and family members to waitlist supports (self-help, online tools), and crisis resources as appropriate Partnership Development & Stakeholder Engagement * Foster positive relationships with referral sources, community partners, and service providers across the East Region * Participate in team meetings and quality improvement activities to enhance service delivery and coordinated access Data, Reporting & Program Support * Accurately document all screening, triage, and navigation activities within the coordinated access technology systems * Collect data to support performance measurement, evaluation, and continuous quality improvement initiatives * Participate in research and program development initiatives that strengthen coordinated access and client outcomes Health & Safety * Work in compliance with all health and safety regulations, including organizational standards and policies * Recognize and report client, staff, and environmental safety issues and participate in implementing corrective actions Qualifications * Education: College diploma or Bachelor’s degree in Nursing, Social Work, Psychology, Health Sciences, Behavioural Sciences, or related field * Experience: Minimum 3–5 years’ experience in mental health and/or addictions sector, including intake, navigation, or case management * Knowledge & Skills: * Familiarity with stepped-care and coordinated access models. * Knowledge of mental health and substance use conditions, evidence-based interventions, and community resources. * Strong assessment, triage, and service planning skills. * Excellent interpersonal, communication, and documentation abilities. * Ability to work independently and collaboratively within a multidisciplinary and virtual team environment. * Proficiency in electronic health record systems and Microsoft Office Suite * Ability to manage competing priorities and work under pressure * Other Requirements: CPR/BLS, valid driver’s license, and ability to travel within the region. Freedom of Action * Works independently and interdependently within a multidisciplinary team, following program standards and organizational policies * Escalates complex cases and safety concerns to the Clinical Manager as needed * Work is monitored through documentation review, regular supervision, and performance discussions Link to OPSEU Wage Table-This position is part of the OPSEU bargaining unit [https://www.ontarioshores.ca/media/1821] Closing Date: September 25, 2026 .Please note any job applications after the closing date will not be considered. Number of vacancy 1 This is a 12 months contract.

What you’ll do

The Case Worker facilitates client access to mental health and addiction services through intake, screening, and navigation. They also provide care coordination and maintain partnerships with community providers to ensure continuity of care.

Requirements

Candidates must hold a college diploma or bachelor's degree in a relevant health or social science field. A minimum of 3-5 years of experience in the mental health or addictions sector is required.

Listed skills

• crisis intervention · Preferred
• service navigation · Preferred
• case management · Preferred
• Documentation · Preferred
• Microsoft Office Suite · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case management
• Mental health assessment
• Addiction support
• Triage
• Service navigation
• Client intake
• Documentation
• Interpersonal communication
• Crisis intervention
• Electronic health records
• Microsoft Office Suite
• Care coordination
• Referral management
• Multidisciplinary collaboration
• Data Reporting
• Care Coordination
• Social Determinants Of Health
• Valid Driver's License
• Quality Improvement
• Program Development
• Health and Safety Regulatory Compliance
• Research
• Basic Life Support (BLS) Certification
• Behavioral Science
• Mental Health
• Cardiopulmonary Resuscitation (CPR)
• Case Management
• Social Work
• Communication
• Continuous Quality Improvement (CQI)
• Data Collection
• Electronic Medical Record
• Virtual Teams
• Geography
• Health Sciences
• Psychology
• Interpersonal Communications
• Microsoft Office
• Nursing
• Performance Measurement
• Primary Care
• Service Planning
• Stakeholder Engagement
• Environment Health And Safety
• Coordinating
• Program Standards

Job areas

• Healthcare
• Social Services
• Intake Worker
• Case Worker
• Social Work Associate Professionals
• Child, Family, and School Social Workers