Collections Specialist

Mississauga, ON
On-site
Posted Oct 15, 2026
1 position

$50,000–$55,000 / year

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Employment type: Full-time
Experience level: Mid-level · 3+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level
Application method: Direct apply is available

Job summary

Contact clients to collect overdue payments, investigate and resolve payment discrepancies, and coordinate with internal teams and sales to address outstanding account issues. Maintain accounts receivable systems and records, provide customer support, and apply collection strategies to improve cash flow and key performance indicators.

Job details

We are committed to excellence and seek an experienced credit and Collections Representative to join our finance team. Responsibilities: The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department. Contact clients to secure payment on overdue invoices Investigate and resolve payment discrepancies. Collaborate with internal teams to resolve outstanding issues. Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis. Provide exceptional customer service in addressing client inquiries related to accounts. Manages and maintains a computerized accounts receivable system; manages and maintains department records, reports, and filing systems. Execute appropriate collection strategies to improve period-end/monthly cash flow and other Key Performance Indicators (KPI) Performs other job-related duties as assigned. Qualifications: Minimum 3 years of experience in accounts receivable and collections Proven ability to develop and implement process improvements to reduce collections cycles. Strong leadership skills is an asset Proficiency in financial software and Microsoft Excel is a must Excellent communication and negotiation abilities. Commitment to ongoing professional development. Knowledge/experience in working with 3rd party customer portals for invoice processing is an asset Knowledge of/experience with Microsoft Dynamics (Business Central) platform is an asset What We Offer: A family-oriented and collaborative work environment. Room for professional growth within a rapidly expanding company. Best in class benefits package. This posting is for an existing vacancy. We are actively reviewing resumes for this open role. Why Join Onyx-Fire Protection Services? We’re more than just a company—we’re a community. With our headquarters in Mississauga and branches across Canada, we’re trusted by clients nationwide. We’re proud of our high-performance culture and are committed to helping our people grow and succeed. Onyx-Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.

What you’ll do

Requirements

Requires at least three years of accounts receivable and collections experience, strong communication and negotiation abilities, and proficiency with financial software and Microsoft Excel. Process improvement experience is required; leadership skills, third-party customer portal experience, and Microsoft Dynamics Business Central knowledge are assets.