Service/Scheduling Coordinator

Job summary

Coordinate preventive maintenance and repair schedules, confirm appointments, and ensure client protocols and daily key performance indicators are met. Communicate schedule updates with clients and internal teams, audit schedules against requests, and handle related administrative tasks, including arranging security clearances when needed.

Job details

Onyx-Fire Protection Services Inc. is the fastest growing full-service fire protection company. Currently, we are seeking a Service / Scheduling Coordinator to join our team! The Service/Scheduling Coordinator is motivated, with a strong technical and administrative focus to coordinate compliance preventive maintenance and repairs for our clients while meeting the required KPI targets. This position will require an ability to work effectively via phone and emails with other departments such as coordinating with our Field Scheduling team who provide the labor and materials to complete these jobs. This position will also arrange for security clearance for our employees when required. Using your professional verbal skills you will coordinate with clients, outside the organization and clients within our organization. If you enjoy engaging with a dynamic range of people on a day to day basis you will find this job most rewarding! The Service / Scheduling Coordinator is a full-time, in-office position who is responsible for, but not limited to the following tasks: PRIMARY ACCOUNTABILITIES Confirm schedules Enforce client Protocols such as timecards and signatures Communicate updates to our Client Data Communication team Audit schedule vs requests Confirm Onyx Key Performance Indicators are met daily Book appointments via phone with clients and or their security teams Other Administrative task as needed SKILLS AND ATTRIBUTES Proficiency in spoken and written English is required Strong attention to detail and record keeping Ability to prioritize work, and meet customer deadlines Understanding and ability to work with enterprise-wide systems and applications Excellent interpersonal skills with staff and customers, working both in a team and independently High level of professionalism and confidentiality Strong time management skills and ability to work in a fast paced environment in a quickly evolving industry Efficient and comfortable with technology and software applications Ability to make sound judgement decisions; problem analysis and problem-solving skills Customer focused, outgoing personality QUALIFICATIONS 3–5 years in a high paced service-oriented business Experience with scheduling software Proficient in Microsoft Excel Headquartered in Mississauga, Onyx-Fire serves local and national clients, providing preventative maintenance and project services to protect people and properties. Join our high-performance culture, where you can advance your career, take on greater responsibilities, and contribute to our clients’ property operations and life safety requirements. This posting is for an existing vacancy. We are actively reviewing resumes for this open role. Onyx Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process. We encourage candidates from all backgrounds to apply. Only candidates who are chosen for interviews will be contacted

What you’ll do

Coordinate preventive maintenance and repair schedules, confirm appointments, and ensure client protocols and daily key performance indicators are met. Communicate schedule updates with clients and internal teams, audit schedules against requests, and handle related administrative tasks, including arranging security clearances when needed.

Requirements

Requires 3–5 years of experience in a fast-paced, service-oriented business, experience with scheduling software, and proficiency in Microsoft Excel. Candidates should have strong English communication, organizational, customer service, technology, and problem-solving skills, and be able to manage deadlines professionally and confidentially.

Listed skills

• scheduling · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Time management · Preferred
• Prioritization · Preferred
• Customer service · Preferred
• interpersonal communication · Preferred
• Microsoft Excel · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Scheduling
• Appointment Booking
• Client Communication
• Administrative Coordination
• Attention To Detail
• Record Keeping
• Time Management
• Prioritization
• Customer Service
• Interpersonal Communication
• Microsoft Excel
• Scheduling Software
• Enterprise Systems
• Problem Analysis
• Problem-Solving
• Confidentiality

Job areas

• Administrative
• Customer Service & Support
• Security & Safety

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