Renewals Account Representative

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT As a Renewals Account Representative, you will play a crucial role in driving maintenance renewal sales within a designated territory. Your primary responsibility will be to ensure that all existing customers keep their installed base licenses current on support while minimizing reduction or cancellation of maintenance contracts. You will have the opportunity to identify upsell and cross-sell opportunities, including multi-year renewals, premium support offerings, and lead passes to Sales colleagues for new business. This role offers a mix of remote selling over the phone and occasional travel for face-to-face customer meetings. WHAT THE ROLE OFFERS: Navigating organizations and reaching decision-makers: You excel in finding ways to connect with key stakeholders within customer organizations through phone/email prospecting, leveraging existing contacts, and collaborating with supporting teams. Developing relationships: You represent the face of the company to the customer, establishing and nurturing relationships with IT and Business Users at all levels of the organization. Your ability to communicate the value proposition effectively is essential. Account planning: You develop strategic visions for each account, aligning solutions with the clients' current and future needs. By maintaining solution-specific Account Plans for top accounts, participating in cross-portfolio Account Plans, and leveraging customer insights, you maximize sales opportunities and revenue potential. Pipeline management: You proactively create and progress opportunities throughout the sales cycle. By identifying upselling and cross-selling opportunities, collaborating with supporting teams, and executing campaigns and sales plays, you drive growth within existing accounts and develop new opportunities. Ensuring customer satisfaction: You take ownership of the end-to-end success of solutions, resulting in positive business outcomes. Through regular account touchpoints, providing timely knowledge and support, and managing customer relationships and expectations, you ensure customer satisfaction and efficient business transactions. Gathering customer and market intelligence: You continuously develop deep insights into the market and competitive landscape to serve customers and drive competitive wins. By researching target account industries, sharing intelligence with colleagues, and staying informed about emerging trends, you position yourself as a valuable resource to customers. WHAT YOU NEED TO SUCCEED: Tenacity and focus: You approach your role with a relentless drive to meet ambitious targets and deliver on commitments. Handling setbacks with professional perseverance and maintaining laser focus on delivering results are key attributes of success. Professional presence: Your polished written, spoken, and listening skills enable you to effectively communicate and present to individuals at all levels of the organization, including C-level executives. You demonstrate strong interpersonal skills that contribute to achieving desired outcomes. Salesmanship: You embrace sales processes and seek win-win resolutions in all interactions. As a representative of the company, you actively explore new approaches, build networks and relationships, and represent OpenText for broader reach and corporate gain. Change agent: You act as a catalyst for ideas within the industry, driving change and innovation within your community. Entrepreneurship: You exhibit inspirational leadership by bridging the customer's path to innovation and the company's solution development roadmap. You possess business acumen, follow industry journals, and stay updated on emerging trends to effectively serve customers. Business multiplier: You analyze key attributes of successful outcomes and replicate them across your territory. By leveraging available resources and fostering collaboration with executive sponsors, management, supporting functions, and channel partners, you drive opportunities to closure. Thought leadership: You leverage your expertise and knowledge to generate insights, identify trends, and provide valuable input to product groups, accounts, and customers. Ability to speak and write english fluently is a requirement for this role. PERFORMANCE AREAS FOR SUCCESS Emulate transformational selling: Anticipate evolving customer needs and provide integrated, best-in-class solutions that drive long-term success and transformation. Customer-centered innovation: Proactively solve customer problems, present growth opportunities, and deliver innovative and scalable solutions. Share lessons learned to enhance collaboration across the account network OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $49,920 - $74,880; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted. AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

The Renewals Account Representative is responsible for driving maintenance renewal sales within a designated territory to ensure installed base licenses remain current. They will identify upsell and cross-sell opportunities while managing customer relationships to ensure long-term satisfaction and business growth.

Candidates must possess strong salesmanship, tenacity, and professional communication skills to engage with stakeholders at all levels. The role requires the ability to develop strategic account plans and effectively navigate complex organizational structures.

• Health benefits • Paid time off • Vacation entitlement • Financial wellbeing programs

• Problem solvingPreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Sales
• Account management
• Relationship building
• Communication
• Negotiation
• Pipeline management
• Strategic planning
• Customer satisfaction
• Market intelligence
• Prospecting
• Upselling
• Cross-selling
• Business acumen
• Presentation skills
• Problem solving
• Collaboration
• Salesmanship
• Cross-Selling
• Sales Plays
• Sales Prospecting
• Time Off Management
• Digital Transformation
• Thought Leadership
• Account Planning
• Artificial Intelligence
• Business Acumen
• Management
• Customer Service
• Creativity
• English Language
• Equities
• Selling Techniques
• Leadership
• Scalability
• Innovation
• Information Management
• Interpersonal Communications
• Listening Skills
• Market Intelligence
• Resume Screening
• Tenacity
• Value Propositions
• Scheduling
• OpenText
• Artificial Intelligence Infrastructure

• Sales
• Customer Service & Support
• Software
• Technology
• Management & Leadership
• Renewal Representative
• Account Representative (General)
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week