Inside Sales / Account Manager

Job summary

Manage and grow relationships with mid-to-large dealer groups, making at least 50 daily calls and identifying account trends to guide sales strategy. Cross-sell products, retain and grow accounts, and use Salesforce and Zoom while collaborating with inside and outside sales teams.

Job details

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking For: We are seeking an Account Manager with experience in maintaining and growing relationships with mid-to-large dealer groups. You will be part of an Inside Sales team responsible for cross sell, upsell, retention, and growth of a book of business. You will be involved in consultative sales and identifying trends from within your book of business. In this role, you will have the opportunity to use your experience in cross-selling products and making 50+ phone calls per day. The ideal candidate will have 2+ years of experience in account management or SaaS Inside Sales. You Are: Consultative. You naturally take a consultative approach to understanding client needs. Organized. You manage your time and book of business efficiently. Coachable. You are open to feedback and constantly looking to improve your skills. Results-oriented. You consistently strive to achieve sales targets and increase buyer penetration. Excellent communicator. You possess strong oral communication and presentation skills. You Will: Maintain and grow relationships with mid-to-large dealer groups. Make 50+ phone calls per day to clients and prospects. Identify trends from within your book of business to drive strategy. Cross-sell products to existing accounts. Utilize Salesforce and Zoom for daily operations and client meetings. Who You Will Work With: Reporting to the Inside Sales Manager, this role will collaborate with the Independent Account team and Outside Sales teams on a regular basis to achieve sales objectives and deliver exceptional customer experiences. Where you work: Your work is performed as a hybrid employee located at one of our existing Vehicle Logistic Centers. Must Have’s: 2+ Years of Account Management SaaS Inside Sales experience. Experience in consultative sales and cross-selling products. Must be comfortable making 50+ phone calls per day. Must be comfortable using Salesforce and Zoom. Nice to Have’s: Experience selling in the automotive industry. Additional sales certifications or training. Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $20.00 - $25.00 CAD (Depending on experience, skill set, qualifications, and other relevant factors.) Bonus Range Target Bonus Range: $0.00 - $2,000.00 CAD Monthly

What you’ll do

Manage and grow relationships with mid-to-large dealer groups, making at least 50 daily calls and identifying account trends to guide sales strategy. Cross-sell products, retain and grow accounts, and use Salesforce and Zoom while collaborating with inside and outside sales teams.

Requirements

Requires at least two years of account management or SaaS inside sales experience, along with consultative selling and cross-selling experience. Candidates must be comfortable making 50 or more calls per day and using Salesforce and Zoom; automotive sales experience and additional sales training are preferred.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer HSA Contributions
• FSA Options
• 401(k) With Company Match
• RRSP With Company Match
• Paid Vacation
• Paid Personal Time
• Paid Sick Time
• Paid Maternity Leave
• Paid Paternity Leave
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Life Insurance
• AD&D Insurance
• Employee Assistance Program
• Paid Volunteer Day
• Tuition Reimbursement
• Career Advancement Opportunities
• Monthly Bonus

Listed skills

• Time management · Preferred
• Zoom · Preferred
• Account Management · Preferred
• Upselling · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• SaaS Inside Sales
• Consultative Sales
• Cross-Selling
• Upselling
• Customer Retention
• Relationship Management
• Sales Prospecting
• Business Growth
• Sales Strategy
• Trend Analysis
• Salesforce
• Zoom
• Time Management
• Oral Communication
• Presentation Skills
• Presentations
• Operations
• Software As A Service (SaaS)
• Curiosity
• Innovation
• Sales
• Zoom (Video Conferencing Tool)
• Verbal Communication Skills
• Employee Assistance Programs
• Automotive Industry
• Telephone Skills
• Selling Techniques
• Outside Sales
• Consultative Selling
• Wholesaling
• Inside Sales
• Consultative Approaches
• Inside Sales Management

Job areas

• Sales
• Customer Service & Support
• Management & Leadership
• Technology
• Inside Sales Account Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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