Mechanical Shop Clerk

Job summary

Support mechanic shop operations by responding to customer inquiries, sourcing and ordering parts, preparing quotes and repair orders, and entering service and vehicle information into company systems. Handle related administrative and transaction tasks, including invoicing, posting fees and work, managing titles and documents, and coordinating with sales, commercial accounts, and accounting.

Job details

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking For: We are seeking a Mechanical Shop Clerk with experience in general office and automotive shop administration who will be responsible for supporting our mechanic shop operations. You will be involved in sourcing parts, preparing quotes, creating work orders, data entry, and customer service. You Are: Customer Focused: You will provide customers with a great experience by responding quickly and following through with requests. Organized: You will support a broad range of administrative tasks, and can comfortably pause work to respond to customer inquiries. Team Oriented: You will proactively communicate with other team members including: sales, commercial accounts, and accounting to support our customer service needs. You Will: Provide excellent customer service by responding to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient, and courteous attention for all contacts and transactions. Assist buyers, sellers, and dealers with inquiries, registration procedures, and general requests. Accurately enter information into our systems for mechanical service repairs, including costing of materials, supplies, and labor for dealer, retail, and commercial customers in accordance with SLAs and company procedures. Input vehicle information into inventory and digital auction platforms using computers or mobile devices. Assign stock numbers, open/prepare repair orders (including descriptions of repairs and services authorized), manage vehicle titles, and process pre- and post-sale transaction documents. Print window stickers, remove license plates, and organize sale files. Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks. Must Haves: 1–2 years of related experience in an administrative capacity. Strong customer service and communication skills. Able to efficiently respond to various requests at one time. Nice to Haves: Prior experience as a service counter admin is an asset. Familiarity with Google Suite. Experience with AMS, VTrace, and other OPENLANE systems. Sound like a match? Apply Now - We can't wait to hear from you! Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Compensation Range of Hourly: $21.00 - $23.00 CAD (Depending on experience, skill set, qualifications, and other relevant factors.)

What you’ll do

Support mechanic shop operations by responding to customer inquiries, sourcing and ordering parts, preparing quotes and repair orders, and entering service and vehicle information into company systems. Handle related administrative and transaction tasks, including invoicing, posting fees and work, managing titles and documents, and coordinating with sales, commercial accounts, and accounting.

Requirements

Requires 1–2 years of administrative experience, strong customer service and communication skills, and the ability to manage multiple requests efficiently. Service counter administration experience, Google Suite familiarity, and experience with AMS, VTrace, or other OPENLANE systems are assets.

Benefits

• Medical Benefits
• Dental Benefits
• Vision Benefits
• Employer Health Savings Account Contributions
• Flexible Spending Account Options
• Immediately Vested Retirement Plan With Company Match
• Career Development Opportunities
• Internal Promotion Opportunities

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Administrative Support · Preferred
• Data entry · Preferred
• Google Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Administrative Support
• Automotive Shop Administration
• Parts Sourcing
• Quote Preparation
• Work Order Preparation
• Data Entry
• Customer Inquiry Management
• Costing Materials, Supplies, and Labor
• Inventory Data Entry
• Repair Order Management
• Invoice Preparation
• Parts Ordering
• Google Suite
• AMS and VTrace
• Administrative Functions
• Accounting
• Sales
• Invoicing
• Operations
• Wholesaling
• Team Oriented
• Customer Inquiries
• Google Workspace

Job areas

• Administrative
• Customer Service & Support
• Transportation
• Retail
• Shop Clerk
• Retail Store Clerk
• Shop Sales Assistants
• Retail Salespersons

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