Titles Clerk

Job summary

The Titles Clerk coordinates vehicle title management processes and serves as the primary liaison with motor vehicle registries. They also provide administrative support, handle customer inquiries, and maintain accurate records within the company's systems.

Job details

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking For: We are seeking a Titles Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team, and will be responsible for supporting our front office operations. You Are: Organized. You will coordinate the vehicle title process for dealer and commercial units, including out-of-province requests. Detail Oriented. You pay attention to the details, ensuring that there are no errors or delays releasing titles to our buyers. Responsive. You will collaborate with our other team members, including sales, commercial accounts, and accounting; responding quickly and with accurate information on vehicle title status. You Will: Coordinate administrative tasks for vehicle title management, serving as the primary liaison with the provincial department of motor vehicle registry and/or insurance agencies to access titles and title information. Complete title and/or registration applications, input new title requests into the title inventory system, and monitor status with the provincial department of motor vehicles and/or insurance agencies. Monitor internal systems for upstream units sold, coordinating title requests across the OPENLANE marketplace and responding to title inquiries from other OPENLANE locations. Prepare and distribute title invoices involving a fee or charge. Provide excellent customer service by assisting dealers with various procedures and requests in an efficient and timely manner, including greeting customers, responding to incoming calls, taking payments, and general inquiries Ensure customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner Perform moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data Generate/prepare reports by gathering data from computerized systems (i.e. vehicles without titles reports) Manually or electronically enter new data in an accurate and timely manner, including vehicle information, registrations and other documents May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems Support other administrative tasks, including sale day functions, as required Must Haves: High School diploma or equivalent experience / education 1-2 Years’ of related experience in an administrative capacity Tech-savvy, and comfortable using Google Suite Strong customer service and communication skills Excellent organizational and time management skills Nice to Haves: Prior experience working with vehicle registrations an asset Experience with AMS, VTrace, and other OPENLANE systems Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $19.00 - $19.00

What you’ll do

The Titles Clerk coordinates vehicle title management processes and serves as the primary liaison with motor vehicle registries. They also provide administrative support, handle customer inquiries, and maintain accurate records within the company's systems.

Requirements

Candidates must have a high school diploma or equivalent and 1-2 years of related administrative experience. Proficiency in Google Suite and strong customer service skills are required for this role.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Employer HSA contributions
• FSA options
• 401K
• RRSP
• Company match
• Paid vacation
• Personal time
• Sick time
• Paid maternity leave
• Paid paternity leave
• Short-term disability
• Long-term disability
• Life insurance
• AD&D
• Employee assistance program
• Tuition reimbursement

Listed skills

• Customer service · Preferred
• Administrative Support · Preferred
• Data entry · Preferred
• Google Suite · Preferred
• Time management · Preferred
• Communication Skills · Preferred
• Reporting · Preferred
• Inventory management · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Data entry
• Vehicle title management
• Google Suite
• Time management
• Organizational skills
• Communication skills
• Numerical processing
• Reporting
• Registration applications
• Inventory management
• Problem solving
• Attention to detail
• Report Writing
• Office Administration
• Curiosity
• Administrative Functions
• Accounting
• Management
• Clerical Works
• Customer Service
• Communication
• Electronic Funds Transfer
• Employee Assistance Programs
• Sales
• Front Office
• Innovation
• Inventory Management System
• Invoicing
• Operations
• Time Management
• Wholesaling
• Coordinating
• Greeting Customers
• Google Workspace
• Technical Acumen
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Logistics
• Clerk
• Title Clerk (General)
• Real Estate Agents and Property Managers
• Title Examiners, Abstractors, and Searchers

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