Transportation Supervisor

Job summary

The Transportation Supervisor will oversee daily vehicle transport operations, including routing, scheduling, and team management. They are responsible for investigating delivery issues, maintaining carrier relationships, and implementing process improvements to ensure efficient network performance.

Job details

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: We are seeking a Transportation Supervisor with experience in vehicle transport operations, supply chain management, and supervising a team. You will be part of a Logistics team responsible for facilitating daily activities involved with vehicle transportation operations and ensuring the accurate, timely, and efficient movement of units across the network. You will be involved in day-to-day team supervision, overseeing end-to-end vehicle routing, and leading investigations into delivery issues. In this role, you will have the opportunity to use your experience in transportation management systems, carrier partner relationship management, and improving cross-functional processes. The ideal candidate will have 5+ years of experience in the vehicle transport, logistics, or supply chain management industry. You Are: Autonomous. You are self-driven, proactive, and capable of making customer-focused, cost-effective decisions. Diplomatic. You are able to maintain calm and be diplomatic in dispute resolution situations and serve as the escalation point for transportation disruptions and service failures. Detail-oriented. You ensure the quality of operations by maintaining and ensuring the proper use of Standard Operating Procedure documentations and monitoring team metrics/dashboards to meet and exceed KPIs. A strong communicator. You use your excellent interpersonal and negotiation skills to serve as the escalation point for transportation disruptions and lead timely investigations into client-reported delivery issues. Collaborative. You practice and promote teamwork by setting a good personal example of attitude and performance and develop effective relationships across multiple departments. You Will: Provide day-to-day supervision of the team including coaching, time management, and provide recommendations to leadership regarding compensation and performance management. Oversee end-to-end vehicle routing, scheduling, and planning. Lead timely investigations into client-reported vehicle delivery issues, identifying root causes and coordinating corrective actions to ensure accurate and efficient resolutions. Monitor reports from transportation providers to make sure vehicles are picked up and delivered in a timely and efficient manner, proactively addressing delays, exceptions and any risks. Develop and maintain effective relationships across multiple departments and recommend process improvements to the Director of Logistics. Must Have’s: 5+ Years of experience in the vehicle transport, logistics, or supply chain management industry preferred. Bachelor’s Degree preferred or equivalent work experience. Responsible for the on-boarding and training of new employees within the logistics department. Maintain strong relationships with carrier partners, ensuring adherence to contractual and performance expectations. Advanced knowledge and abilities with Microsoft Office including Access and Excel, while also having knowledge in Google products as well. Nice to Have’s: Experience in providing superior customer service. Ability to learn and apply SalesForce.com, OPENLANE app, and Transportation Management System. Experience and comfort with web and mobile technology. Bilingual in English and French. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!

What you’ll do

The Transportation Supervisor will oversee daily vehicle transport operations, including routing, scheduling, and team management. They are responsible for investigating delivery issues, maintaining carrier relationships, and implementing process improvements to ensure efficient network performance.

Requirements

Candidates should have 5+ years of experience in vehicle transport, logistics, or supply chain management. A bachelor's degree is preferred, along with strong proficiency in Microsoft Office and the ability to lead and train team members.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• HSA contributions
• FSA options
• 401K
• RRSP
• Paid vacation
• Paid personal time
• Paid sick time
• Paid maternity leave
• Paid paternity leave
• Short-term disability
• Long-term disability
• Life insurance
• AD&D insurance
• Employee assistance program
• Tuition reimbursement

Listed skills

• Supply chain management · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Team Supervision · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Vehicle transport operations
• Supply chain management
• Team supervision
• Logistics management
• Vehicle routing
• Carrier partner relationship management
• Transportation management systems
• Dispute resolution
• Data analysis
• Performance management
• Microsoft Office
• Excel
• Access
• Google products
• Communication
• Negotiation
• Process Improvement
• Dashboard
• Standard Operating Procedure
• Key Performance Indicators (KPIs)
• Performance Management
• Planning
• Operations
• Coordinating
• Curiosity
• Leadership
• Innovation
• Microsoft Excel
• Detail Oriented
• Coaching
• Customer Service
• Time Management
• Salesforce
• Investigation
• Teamwork
• Employee Assistance Programs
• Supply Chain Management
• Scheduling
• Dispute Resolution
• Multilingualism
• Diplomacy
• Bilingual (French/English)
• Partner Relationship Management
• Wholesaling
• Transportation Management Systems
• Financial Services Authority

Job areas

• Logistics
• Transportation
• Management & Leadership
• Customer Service & Support
• Data & Analytics
• Transportation Supervisor
• Supply, Distribution and Related Managers
• First-Line Supervisors of Transportation Workers, All Other
• First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors

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