Appointment Coordinator-OpenRoad Lexus Richmond

Job summary

The Appointment Coordinator is responsible for scheduling service appointments, confirming upcoming visits, and managing customer communications regarding recalls and maintenance. They also conduct follow-ups to ensure service quality and document customer feedback for the Service Manager.

Job details

DRIVING POSSIBILITIES Position: Appointment Coordinator Status: Full-Time Dealership: OpenRoad Lexus Richmond Department: Service Compensation: $19 - $20 per hour We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses Comprehensive extended health and dental plan (applicable for full-time positions only) Strong focus on training, development, and internal promotion opportunities Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Be part of a culture that celebrates you through employee recognition programs and engagement events ROLE & RESPONSIBILITIES: Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due. Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date. Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments. Contact customers who are due for maintenance to book appointments. Offer alternative dates and/or times and book new appointments into the system when customer is unavailable for scheduled appointment. Monitor incoming e-mail appointments and book as necessary. Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit. Take note of all customer comments and feedback and forward to the Service Manager. Update customer information on file. Report all and any customer complaints to Service Manager. Attend meetings and training as required. Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 2 years of experience in customer relations. Strong organizational and people skills. Some knowledge of automotive equipment parts and accessories. Good computer skills and ability to maintain records using a computerized appointment system. Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions. Ability to make sound decisions in a manner consistent with the essential job functions. Ability to work constructively with members from all departments within the dealership. Internal Candidates: To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link] We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential. Grow Your Career at OpenRoad! We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

The Appointment Coordinator is responsible for scheduling service appointments, confirming upcoming visits, and managing customer communications regarding recalls and maintenance. They also conduct follow-ups to ensure service quality and document customer feedback for the Service Manager.

Requirements

Candidates must have at least 2 years of experience in customer relations and possess strong organizational and computer skills. A basic understanding of automotive equipment, parts, and accessories is also required.

Benefits

• Discounted Vehicle Purchasing Program • RRSP matching • Referral bonuses • Extended health plan • Dental plan • Training and development • Employee recognition programs

Listed skills

• Appointment Scheduling · Preferred
• Problem solving · Preferred
• record keeping · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer relations
• Appointment scheduling
• Organizational skills
• People skills
• Computer skills
• Data entry
• Communication
• Problem solving
• Automotive knowledge
• Record keeping
• Customer Relationship Management
• Customer Service
• Computer Literacy
• Continuous Improvement Process
• Training And Development
• Empowerment
• Innovation
• Purchasing
• Microsoft SharePoint
• Setting Appointments

Job areas

• Customer Service & Support
• Retail
• Administrative
• Transportation
• Appointment Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers