Internet Sales Coordinator - Client Contact Centre - OpenRoad Auto

Job summary

Manage high volumes of inbound and outbound online customer contacts, identify customer needs, and provide timely, professional service and advice. Set appointments for new and pre-owned vehicles, meet sales goals, develop new business through prospecting and referrals, and maintain strong product knowledge to support customer satisfaction and retention.

Job details

DRIVING POSSIBILITIES. Position: Internet Sales Coordinator Status: Full-Time Dealership: Head Office - Richmond Department: Client Contact Centre Compensation: $50,000 to $60,000 annually We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses Comprehensive extended health and dental plan (applicable for full-time positions only) Strong focus on training, development, and internal promotion opportunities Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment Be part of a culture that celebrates you through employee recognition programs and engagement events ROLE & RESPONSIBILITIES: Handling heavy outbound and inbound on-line contacts. Proactively identify guest’s needs while offering a superior guest experience and appropriate advice in accordance with business objectives Responding to customer inquiries in timely and professional manner Setting appointments for new and pre-owned vehicles by determining customer needs. Maximize vehicle sales and profit by meeting and exceeding established sales goals. Promote new business and contribute to company’s customer base by seeking new customers through prospecting and referral networks. Commitment to meeting and exceeding sales goals. Maintain and demonstrate a high level of product knowledge by participating in any and all product training that is available Providing highest level of customer service to ensure satisfaction and retention. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Highly self-motivated, with strong leadership skills. A post-secondary degree an asset. An interest in the automotive industry. Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped. Good interpersonal skills, have the ability to work effectively with all levels of the organization. Highly self-discipline and time management skills are essential Well organized and detail orientated. Strong computer skills (Internet & MS Office), with ability to maintain records using computerized system. Effective negotiation skills, with ability to make sound decisions. A valid British Columbia Driver’s License with a good driving record. Must be able to work in an active, social atmosphere without being distracted. Proficient with MS Office Excellent time management and prioritization skills. A positive attitude and works well in a team-oriented environment Internal Candidates: To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process Grow Your Career at OpenRoad! We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

What you’ll do

Manage high volumes of inbound and outbound online customer contacts, identify customer needs, and provide timely, professional service and advice. Set appointments for new and pre-owned vehicles, meet sales goals, develop new business through prospecting and referrals, and maintain strong product knowledge to support customer satisfaction and retention.

Requirements

Candidates should be self-motivated, disciplined, organized, and effective in customer relations, negotiation, time management, and teamwork; an interest in the automotive industry is expected. Strong computer skills, including Internet and Microsoft Office, are required, while post-secondary education is an asset; a valid British Columbia driver's license and good driving record are also required.

Benefits

• Discounted Vehicle Purchasing Program
• RRSP Matching
• Referral Bonuses
• Extended Health and Dental Plan
• Training and Development Opportunities
• Internal Promotion Opportunities
• Employee Recognition Programs
• Engagement Events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Organization · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Relationship Management
• Sales
• Appointment Setting
• Prospecting
• Negotiation
• Product Knowledge
• Communication
• Interpersonal Skills
• Time Management
• Organization
• Attention to Detail
• Computer Skills
• Microsoft Office
• Decision-Making
• Teamwork
• Good Driving Record
• Professionalism
• Sales Prospecting
• Business Objectives
• Self-Discipline
• Positivity
• Valid Driver's License
• Self-Motivation
• Automotive Industry
• Call Center Experience
• Computer Literacy
• Continuous Improvement Process
• Training And Development
• E-Commerce Management
• Empowerment
• Leadership
• Innovation
• Interpersonal Communications
• Purchasing
• Microsoft SharePoint
• Team Oriented
• Prioritization
• Customer Inquiries

Job areas

• Sales
• Customer Service & Support
• Retail
• Internet Sales Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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