Shelter Attendant

WE’RE HIRING! Shelter Attendant Extreme Weather Response – Cloverdale Temporary Full-Time Posting Date: Location: Wage: Hours of Work: Closing Date: August 11, 2026 Surrey, BC JJEP Wage Grid Level 10 $25.95 - $29.76 per hour 40 Hours per week August 25, 2026 Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community. POSITION OVERVIEW Each winter, Options Community Services opens its Extreme Weather Response shelters so that people sleeping outside have a warm, safe place to go. As a Shelter Attendant, you will be part of the overnight team that makes this possible — welcoming residents in from the cold, keeping the site safe and well run, and treating everyone who comes through the door with dignity. If you are calm under pressure, comfortable in a fast-changing environment, and motivated by work with an immediate and tangible impact, we invite you to join our team! Reporting to the Program Manager or designate, the successful candidate will provide temporary emergency overnight care and work alongside residents to build the skills and connections needed to secure accommodation and access other resources. Day to day, this means completing shelter intakes and orientations, securing and maintaining the premises, carrying out hourly wellness checks, supporting residents with chores and hygiene needs, and keeping accurate written and electronic logs. You will also identify barriers alongside residents and plan together how to address them, provide crisis counselling and referrals to other agencies, respond to critical incidents involving substance use, mental health or potentially volatile situations, and intervene to de-escalate conflict. This is a temporary full-time position running on a flexible and variable overnight schedule. QUALIFICATIONS The ideal candidate for this position will have a Bachelor’s degree or an equivalent combination of education and shelter experience, along with a certificate or experience working with people living with mental illness and education, training or experience in the area of substance use. Training in cultural sensitivity, conflict resolution and mediation is essential. Non-Violent Crisis Intervention training, Naloxone training (which can be provided), a current Level I First Aid certificate, and a Class 5 B.C. Driver’s License with use of a reliable vehicle are required. Core competencies include proven crisis intervention, conflict resolution and mediation skills, superior time management, and demonstrated proficiency in written, oral and interpersonal communication. The successful candidate will bring a high level of motivation, sensitivity and compassion, the ability to work independently and set priorities in a dynamic environment, and demonstrated effectiveness as part of a staff team. Sensitivity to and respect for cultural and lifestyle diversity, and the ability to identify sensitive issues and maintain confidentiality, are essential. This is demanding overnight work: staff support residents with complex health and behavioural needs and respond to emergencies as they arise. This role requires the incumbent to undergo a Police Information Check (PIC) and a Vulnerable Sector Check by the Ministry of Justice, and to sign a Confidentiality Agreement and Code of Ethics. HOW TO APPLY If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER by clicking the “APPLY” button. We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted. The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.

The Shelter Attendant provides overnight care, performs shelter intakes, and conducts hourly wellness checks to ensure resident safety. They also provide crisis counseling, de-escalate conflicts, and assist residents in accessing resources and accommodation.

Candidates must have a Bachelor’s degree or equivalent experience, along with training in mental health, substance use, and conflict resolution. A valid Class 5 B.C. Driver’s License and First Aid certification are required, as is the ability to pass a Police Information and Vulnerable Sector check.

• Time managementPreferred
• First AidPreferred

Identified from the job description. Confirm important requirements above.

• Crisis intervention
• Conflict resolution
• Mediation
• Time management
• Written communication
• Oral communication
• Interpersonal communication
• Substance use support
• Mental health support
• First aid
• Naloxone administration
• Non-violent crisis intervention
• Cultural sensitivity
• Shelter intake
• Record keeping
• Composure
• First Aid Certification
• Ethical Standards And Conduct
• Valid Driver's License
• Compassion
• Mental Health
• Social Work
• Confidentiality
• Conflict Resolution
• Crisis Intervention
• Interpersonal Communications
• Mental Diseases
• Program Management
• Time Management
• Collaboration
• Calmness Under Pressure
• Cultural Sensitivity

• Social Services
• Security & Safety
• Healthcare
• Shelter Attendant
• Social / Human Services Specialist
• Social Work Associate Professionals
• Community and Social Service Specialists, All Other

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week