Client Experience Ambassador

Job summary

The Client Experience Ambassador is responsible for providing professional reception services, managing boardroom bookings, and handling incoming communications. Additionally, the role involves performing administrative accounting tasks and maintaining the cleanliness and organization of office common areas.

Job details

We are currently seeking a Client Experience Ambassador to join our Calgary office. The position plays a key role in providing optimum reception services to ensure a high level of service to clients and visitors on their first point of contact with the firm. The successful candidate will have the ability to lead and motivate and can develop long term relationships with clients and staff. The ideal candidate has to have the experience and "hustle" needed to handle situations in a smart and quick manner, have a great attitude, smile, and influence the rest of the team in a positive way. Hours of Work: 8:00 a.m. to 4:00 p.m.; Monday to Friday Major Responsibilities * Greets clients/visitors and ensures they are treated in an efficient and expedient manner, informing appropriate person of visitor arrival. Ensures client needs are met by answering questions and ensuring the provision of requested services. * Assists with urgent requests for additional services to be provided to boardroom meetings. * Utilizes event management software to book boardrooms for all meeting requests including boardroom setup requirements such as catering and A.V. support. * Answers incoming telephone calls to the Firm’s reception line; directs phone calls; takes accurate messages; monitors incoming faxes; and answers inquiries. * Prepares a variety of accounting materials including payment requisitions, invoicing, credit card reconciliations and other accounting responsibilities that arise. * Assists with the daily cleaning and maintenance of office kitchens and lunchroom, including stocking supplies, cleaning and tidying spaces, monitoring equipment functionality, and ensuring all areas remain organized, sanitary, and well-presented. * Assists with boardroom setup and clean up, ensuring all requests are met, refreshments are provided, and rooms are cleared promptly after meetings. * Other Administrative duties as required. Position Requirements Education and Experience * A high school diploma as well as two years of experience working in a reception area for a business professional services Firm is required. A College Diploma in business administration or equivalent is an asset. Knowledge and Skills * Excellent with computer applications such as Event Management Systems, MS Outlook, Calendars, Word, and Excel * High level of professionalism and customer-service skills required to deal with visitors and clients * Oral communication and interpersonal skills necessary to interact with a number of individuals * Problem solving skills required * Ability to work as a team member * High attention to detail * Maintains a current knowledge of relevant computer applications Accessibility and Accommodation We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process. Background and Reference Checks Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications. If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

What you’ll do

The Client Experience Ambassador is responsible for providing professional reception services, managing boardroom bookings, and handling incoming communications. Additionally, the role involves performing administrative accounting tasks and maintaining the cleanliness and organization of office common areas.

Requirements

Candidates must have a high school diploma and at least two years of experience in a professional services firm reception role. Proficiency in computer applications like MS Office and event management software, along with strong customer service and interpersonal skills, is required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception services
• Customer service
• Event management software
• Boardroom management
• Telephone etiquette
• Accounting materials preparation
• Payment requisitions
• Invoicing
• Credit card reconciliation
• Office maintenance
• MS Outlook
• Microsoft Word
• Microsoft Excel
• Problem solving
• Interpersonal skills
• Attention to detail
• Influencing Skills
• Workplace Inclusivity
• Professionalism
• Credit Card Reconciliations
• Administrative Functions
• Accounting
• Business Administration
• Customer Service
• Event Management
• Event Management Software
• Interpersonal Communications
• Problem Solving
• Microsoft Outlook
• Telephone Skills
• Verbal Communication Skills
• Customer Inquiries
• Teamwork
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Legal
• Guest Experience Ambassador
• Customer Experience Manager
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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