PEGA Support Analyst

Job Title: Sr. Technical Support Analyst- PEGA Location: Toronto, ON Work Arrangement: Hybrid (4 days a week in office) Employment Type: Contract Duration: 06-12 Months Pay Rate: CAD 55-58/hour Incorporated Domain: BFSI Application Deadline: Aug. 30th, 2026 SKILLS REQUIRED: Experience with Pega platform and Pega-based applications Experience with architecture/process workflow analysis and design Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and PagerDuty Flexibility to be part of a rotational on-call support model EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

Provide technical support for Pega-based applications and perform architecture and process workflow analysis. Monitor system performance using tools like ELK stack and Dynatrace while participating in a rotational on-call support model.

Candidates must have experience with the Pega platform and basic troubleshooting skills in SQL and Unix. Proficiency with monitoring tools and the ability to work a hybrid schedule in Toronto is required.

• SQLPreferred

Identified from the job description. Confirm important requirements above.

• Pega Platform
• Architecture Analysis
• Process Workflow Design
• SQL
• Unix
• Job Scheduling
• ELK Stack
• Dynatrace
• PagerDuty
• Technical Support

• Software
• Technology
• Customer Service & Support
• Finance & Accounting
• Data & Analytics

Minimum experience

5+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available