Senior Appian Developer

Job summary

The role focuses on ensuring the stability and reliability of production systems through root cause analysis and L2/L3 troubleshooting. It involves proactively monitoring applications, driving automation to reduce manual effort, and collaborating with cross-functional teams for smooth deployments.

Job details

Job Title: Senior Appian Developer Location: Toronto, ON Work Arrangement: Hybrid (2-3 days a week) Employment Type: Contract Duration: 06-12 Months Pay Rate: CAD 69-71/hour Incorporated Domain: BFSI Application Deadline: Sept. 30th, 2026 SKILLS REQUIRED: Experience Required: 6-8 Years Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions, while providing feedback during incident reviews. Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs. Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents. Drives problem management by addressing recurring issues through root cause fixes and automation. Enhances system performance and resilience through targeted improvements and tuning. Supports change and release activities to ensure smooth, low-risk deployments. Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity. Maintains runbooks and documentation to improve support efficiency. Drives automation to reduce manual effort and improve response times. Mentors team members on support best practices and ensure compliance with security and governance standards while providing feedback to leadership on system health and risks. EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

What you’ll do

The role focuses on ensuring the stability and reliability of production systems through root cause analysis and L2/L3 troubleshooting. It involves proactively monitoring applications, driving automation to reduce manual effort, and collaborating with cross-functional teams for smooth deployments.

Requirements

Candidates must have 6-8 years of experience in Appian development and production support. Proficiency in problem management, system tuning, and maintaining technical documentation within the BFSI domain is required.

Listed skills

• Change Management · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appian Development
• Production Support
• Root Cause Analysis
• L2/L3 Troubleshooting
• Problem Management
• System Performance Tuning
• Change Management
• Release Management
• Automation
• Incident Review
• Runbook Documentation
• Security Compliance
• Governance Standards
• BFSI Domain Knowledge
• Service Continuity
• Mentoring

Job areas

• Software
• Technology
• Finance & Accounting
• Consulting
• Customer Service & Support