office administrator

*Duties:* * Efficiently schedules and dispatches mechanics to service calls, installations, and maintenance tasks. * Coordinates service requests, prioritises tasks based on urgency and optimises mechanic routes for maximum efficiency. * Communicates with customers to schedule appointments, provide service updates, and address inquiries or concerns. * Communicates effectively with field mechanics, providing necessary details about jobs, locations, and customer expectations. * Maintains accurate records of service calls, customer information, and mechanic schedules using relevant software or systems (e.g., Servicetrade). * Manages mechanic schedules to optimise productivity, ensuring timely completion of tasks and minimising downtime. * Responds promptly to emergency service calls, coordinating quick and efficient technician dispatch for urgent issues. * Provides training and support to technicians on the use of dispatching tools and procedures, ensuring they are well-equipped for their roles. * Reconciles timecards and assists with processing billing and invoicing. * Warmly greets and assists customers, clients, and visitors in a professional and friendly manner. * Assists in billing and invoicing processes by providing accurate service details and supporting documentation. * Handles receiving and ensures the mechanics have the necessary equipment and materials for each job. *Skills* * Advanced written and oral communication skills. * Advanced interpersonal skills. * Advanced problem-solving skills and can manage multiple priorities at once. * Advanced organisational and time-management skills. * Intermediate data entry skills with an ability to identify numerical errors. * Advanced knowledge of computer software including Google Suite, and other applications. *Personal Characteristics* * You are detail-oriented ? nothing gets past your eagle eyes. * You can think on your feet and are solution-focused. * You are always prompt ? You believe that being early is on time, and on time is late. Pay: $20.00-$30.00 per hour Benefits: * On-site parking * Paid time off Work Location: In person