Customer Service Agent (Kelowna) PT

Join our team! Pacific Coastal Airlines is looking for a Permanent Part time Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia. Job Responsibilities: Check-in passengers, issue boarding passes, verify immigration documents Check baggage and collect excess baggage/overweight charges Answer calls, book, change and cancel flight reservations Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options Execute deplaning and boarding processes, ensuring a safe, on-time departure Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times Commitment to providing a safe, stress-free and friendly passenger experience Deliver service standards in accordance with Pacific Coastal Airlines philosophy Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required Other duties as assigned Qualifications and Competencies: Experience in customer-facing role Ability to work under pressure with minimal supervision Clear and effective communication skills with demonstrated ability to have difficult conversations Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes Comfortable using computers, credit and debit machines Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers Must be able to obtain and maintain designated security clearance Capable of lifting up to 70 pounds Why Pacific Coastal Airlines? Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture. Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days. Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network. Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year. Apply today! Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.

The Customer Service Agent is responsible for managing passenger check-in, baggage processing, and boarding procedures while ensuring a safe and on-time departure. They also handle flight reservations, resolve service disruptions, and provide professional assistance to passengers with accessibility needs.

Candidates must have experience in a customer-facing role and the ability to work effectively under pressure in a fast-paced environment. The position requires strong communication skills, computer proficiency, the ability to lift up to 70 pounds, and the capacity to obtain security clearance.

• Extended health • Dental • Vision • Travel medical • Life insurance • Accidental death and dismemberment • Employee and family assistance program • Paid sick days • Paid personal emergency days • Travel perks • Employee recognition and reward programs • Milestone service recognition program • Employee appreciation events

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• interpersonal skillsPreferred
• Attention to detailPreferred
• Safety CompliancePreferred
• CommunicationPreferred
• MultitaskingPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Problem solving
• Multitasking
• Communication
• Computer literacy
• Conflict resolution
• Time management
• Safety compliance
• Attention to detail
• Interpersonal skills
• Professionalism
• Accountability
• Effective Communication
• Service Standards
• Customer Service
• Problem Solving
• Security Clearance
• Reservations

• Customer Service & Support
• Transportation
• Logistics
• Customer Service Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week