Dispatcher

Job summary

The dispatcher is responsible for managing daily communication between drivers and operations to ensure the efficient completion of school runs and charters. They also handle administrative tasks such as payroll, reporting, and facilitating maintenance communication for vehicle breakdowns.

Job details

Dispatcher SOUTHLAND has an immediate opening for a Dispatcher. In this role, you will be responsible for effective day to day communication between driving staff and operations, and ensuring the safe and efficient completion of school runs and charters. Dispatchers are expected to display exemplary patience and communication skills in dealing with driver, parents, school and public matters. The shift for this position is Monday through Friday. Principal Duties and Responsibilities * Ensure that all driver check-ins are accounted for, including late-ins/early outs, absenteeism and pro-days * Deal with unit breakdowns by facilitating communication between drivers and maintenance personnel, and ensure that the involved route is completed * Provide tactful and professional phone assistance in dealing with drivers, parent/s, school, and public matters * Administrative duties, such as payroll, filing and reports * Auditing Hours of Service * Assist with booking and managing charters * Data entry Knowledge and Skills Required * Map reading skills with a strong knowledge of the city; specifically road systems, locations of schools and major attractions * Strong communication skills and phone etiquette * Ability to multi-task and work well under pressure * Strong attention to detail * Computer skills

What you’ll do

The dispatcher is responsible for managing daily communication between drivers and operations to ensure the efficient completion of school runs and charters. They also handle administrative tasks such as payroll, reporting, and facilitating maintenance communication for vehicle breakdowns.

Requirements

Candidates must possess strong map reading skills, excellent communication abilities, and the capacity to work effectively under pressure. Proficiency in computer tasks and attention to detail are essential for managing driver schedules and administrative documentation.

Listed skills

• Operations Management · Preferred
• Attention to detail · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Map reading
• Communication skills
• Phone etiquette
• Multi-tasking
• Attention to detail
• Computer skills
• Data entry
• Payroll administration
• Conflict resolution
• Operations management
• Tactfulness
• Patience
• Map Reading
• Administrative Functions
• Auditing
• Communication
• Computer Literacy
• Data Entry
• Multitasking
• Operations
• Telephone Skills
• Filing
• Detail Oriented

Job areas

• Logistics
• Transportation
• Administrative
• Management & Leadership
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance