On-Call Transit Assistant

Job summary

The Transit Assistant monitors transit operations during evenings and weekends while escalating concerns to management. They also assist in scheduling, delegating tasks to operators, and addressing inquiries from the public and staff.

Job details

On-Call Transit Assistant Cold Lake Bus Lines offers and opportunity that is always exciting and varied day to day. The On-Call Transit Assistant role is a hands-on position that requires a strong knowledge of the transportation industry and the area surrounding Cold Lake. This is a remote position - work from home (must be in Cold Lake). This role involves radio monitoring of the Transit System during specified hours. * Monday to Friday: 5:00 pm – 10:00 pm * Saturday: Operating hours are 8:30 am to 9:30 pm; exact shift will vary Principal Duties and Responsibilities: * Monitor Transit operations in evenings and Saturdays and escalate any concerns immediately to the Transit Supervisor and Operations Manager * Assist the Transit Supervisor in delegating responsibilities to Transit Operators; scheduling monthly hours * Assist the Transit Supervisor in ensuring the routes are covered in an efficient and fair manner * Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook * Meet monthly with the Transit Drivers to discuss issues * Assist in answering public and driver inquiries and finding solutions to concerns * Inform Training & Development of open routes and monitor progression of new trainees * Liaise with customer * Respond to potential on call situations in transit unit movement or covering transit routes and support other operation needs where needed Requirements: * Previous transit or transportation industry experience preferred * Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy * HOS and auditing experience considered and asset * Expertise in organizational planning and problem-solving * Knowledge of WCB and Occupational Health and Safety regulations * Computer proficient in Microsoft Excel, Word an Outlook * Team player

What you’ll do

The Transit Assistant monitors transit operations during evenings and weekends while escalating concerns to management. They also assist in scheduling, delegating tasks to operators, and addressing inquiries from the public and staff.

Requirements

Previous experience in the transit or transportation industry is preferred. Candidates must possess strong organizational, communication, and computer skills, along with knowledge of safety regulations.

Listed skills

• Problem solving · Preferred
• Communication Skills · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred
• scheduling · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Radio monitoring
• Transportation industry knowledge
• Organizational planning
• Problem-solving
• Communication skills
• Confidentiality
• Diplomacy
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• HOS auditing
• WCB regulations
• Occupational Health and Safety regulations
• Scheduling
• Teamwork
• Professionalism
• Planning
• Auditing
• Communication
• Occupational Safety And Health
• Problem Solving
• Operations Management
• Operations

Job areas

• Transportation
• Logistics
• Customer Service & Support
• Administrative
• Transition Assistant
• Logistics Coordinator
• Transport Clerks
• Logisticians

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