Customer Service Representative

Job summary

Assist customers throughout booking, check-in, boarding, and deplaning, while ensuring passenger movement is safe and providing additional assistance when needed. Deliver excellent customer service, contribute to service initiatives, handle operational administration and reporting, and coordinate with other departments to support a positive travel experience.

Job details

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for! PAL Airlines is currently seeking a Customer Service Representative to join our growing team of committed professionals in Quebec City, QC base. Duties and Responsibilities: Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes. Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required. Provide outstanding customer service to our customers. Working with the PAL Airlines team on developing new Customer Service initiatives and ideas. Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights. Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination. Other duties as assigned. Qualifications: The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment. The ability to fluently speak both English and French. Must possess exceptional customer service skills. Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making. Must be able to work independently and in a team environment. Applications will be accepted on an on-going basis. PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply. Only those candidates selected for an interview will be contacted. Thank You! #PALAirlines

What you’ll do

Assist customers throughout booking, check-in, boarding, and deplaning, while ensuring passenger movement is safe and providing additional assistance when needed. Deliver excellent customer service, contribute to service initiatives, handle operational administration and reporting, and coordinate with other departments to support a positive travel experience.

Requirements

At least one year of customer service experience in a fast-paced environment is required, along with fluency in English and French. Candidates must have excellent customer service, communication, and problem-solving skills, be able to make decisions on the spot, and work independently as well as in a team.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• Bilingual communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Bilingual Communication
• English Fluency
• French Fluency
• Written Communication
• Oral Communication
• Problem-Solving
• Decision-Making
• Teamwork
• Independent Work
• Passenger Assistance
• Flight Check-In
• Aircraft Boarding
• Administrative Reporting

Job areas

• Customer Service & Support
• Transportation
• Administrative
• Security & Safety