Your ticket to meaningful connections / Votre billet pour des connexions inoubliables. palairlines.ca 1-800-563-2800
St John’s, Newfoundland and Labrador
At PAL Airlines, we’ve got a way with people, and a way of connecting them. For more than 45 years, we’ve been more than a mode of transport. We’re a lifeline for communities, a trusted partner for industries, and a reliable link between families, friends, teams, and opportunities. Our operation continues to grow across Eastern Canada and Quebec, supported by world‑class reliability, genuine East Coast hospitality, and a team that takes pride in doing things the right way. And that starts with our people.
On-site · Wabush
Assist customers throughout booking, check-in, boarding, and deplaning, including safely guiding passengers to and from aircraft and providing additional assistance when needed. Deliver excellent service, support customer service initiatives, and complete administrative and reporting duties while coordinating with other departments.
On-site · Québec
Develop and execute sales plans, prepare proposals and bids, pursue new business, and grow revenue across PAL Airlines and its affiliated aviation businesses. Maintain customer and industry relationships, coordinate with internal teams on client needs and sales campaigns, and track account performance while traveling to promote the business.
On-site · Montréal
Develop and execute sales plans, pursue new business, prepare proposals and bids, and support RFP responses across PAL’s airline, cargo, charter, and aviation services. Build and maintain customer and industry relationships, coordinate with internal teams on client needs and sales campaigns, and track account performance to grow revenue.
On-site · Sept-Îles
Develop and execute sales plans, pursue new business, prepare proposals and bids, and support RFP responses across PAL’s airline, aviation services, and cargo operations. Maintain customer and industry relationships, track account performance, coordinate sales and marketing activities, and travel to promote the business.
On-site · Montréal
Lead Montreal airport ground operations, including passenger services, ramp operations, baggage handling, towing, commissary activities, and vendor performance, while ensuring safe, reliable, and compliant service. Develop frontline teams, improve customer experience and operational performance, monitor KPIs, manage resources and budgets, and coordinate with internal teams and external partners.
On-site · Montréal
Lead the customer service strategy and airport operations across PAL Airlines' Quebec network, improving passenger experience, operational performance, safety, and regulatory compliance. Develop station leaders and teams, oversee workforce and performance planning, and collaborate with internal departments and external stakeholders to deliver consistent service.
On-site · St. John's
Support the airline’s Safety Management System, coordinate IOSA certification and conformance activities, and manage safety, audit, and compliance monitoring programs. Analyze safety performance, coordinate corrective actions, and work with operational teams and external stakeholders to strengthen risk management and continuous improvement.
On-site · Sept-Îles
Assist customers with bookings, check-in, boarding, and deplaning while ensuring passenger safety and providing outstanding service. Coordinate with PAL Airlines departments, contribute to customer service initiatives, and complete administrative and reporting duties for scheduled and charter flights.
On-site · St. John's
Support travel agencies, airline station staff, and partner helpdesks with reservations and ticketing, while maintaining electronic ticket databases and processing ticketing and GDS queues. Handle customer reservations, fare quotes, flight bookings, cargo inquiries, reporting, and other customer service duties as needed.
On-site · St. John's
Respond to customer inquiries and accurately process reservation bookings, changes, and cancellations while providing information about services, pricing, and policies. Coordinate with other departments, resolve customer issues, document interactions, and keep current on promotions to support customer satisfaction and sales.
On-site · St. John's
Quote fares, book flights, and provide customers with flight-related information and details about airline policies and procedures. Address customer service issues empathetically, identify solutions to evolving customer and industry needs, and use strong communication and sales skills.
On-site · Happy Valley-Goose Bay
Represent PAL Airlines and Air Borealis across Labrador, building relationships with regional businesses, government organizations, Indigenous partners, travel agencies, and community stakeholders. Identify and pursue sales opportunities, execute territory plans, support customer needs, and report on commercial performance while collaborating with internal teams.
On-site · St. John's
Perform flight line maintenance checks and repairs between flights and during overnight layovers, including checks up to A-checks. Troubleshoot aircraft issues and carry out engine changes, propeller replacements, and other maintenance on DHC-8 aircraft.
On-site · St. John's
Accept, screen, scan, sort, and handle cargo; perform warehouse duties and load and unload aircraft in all weather conditions, including operating a forklift. Provide customer support, complete general office and accounting tasks, and prepare daily sales reports.
On-site · Québec
Assist customers throughout booking, check-in, boarding, and deplaning, while ensuring passenger movement is safe and providing additional assistance when needed. Deliver excellent customer service, contribute to service initiatives, handle operational administration and reporting, and coordinate with other departments to support a positive travel experience.
On-site · St. John's
The Customer Service Representative assists passengers through booking, check-in, and boarding processes while ensuring safe movement to and from aircraft. They also perform administrative duties and collaborate with various departments to maintain high service standards.
