Customer Service Representative

Job summary

The Customer Service Representative assists passengers through booking, check-in, and boarding processes while ensuring safe movement to and from aircraft. They also perform administrative duties and collaborate with various departments to maintain high service standards.

Job details

Job Posting Title Customer Service Representative Job Description At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for! PAL Airlines is currently seeking a part-time Customer Service Representatives to join our growing team of committed professionals in St. John's, NL. Duties and Responsibilities: Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes. Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required. Provide outstanding customer service to our customers. Working with the PAL Airlines team on developing new Customer Service initiatives and ideas. Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights. Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination. Other duties as assigned. Qualifications: The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment. The ability to fluently speak both English and French would be considered an asset. Must possess exceptional customer service skills. Ability to lift weight handling up to 50 lbs. Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making. Must be able to work independently and in a team environment. Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances What We Offer: Great work/life balance. Personal travel privileges with PAL and interline agreements with multiple airlines. Comprehensive health benefits including medical, dental, vision, and life insurance. Defined Contribution Pension Plan. Employee Stock Purchase Plan. Employee Tuition Assistance Program. Employee and Family Assistance Programs. Opportunities for growth and development within PAL. PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply. Only those candidates selected for an interview will be contacted. Thank You! #PALAirlines

What you’ll do

The Customer Service Representative assists passengers through booking, check-in, and boarding processes while ensuring safe movement to and from aircraft. They also perform administrative duties and collaborate with various departments to maintain high service standards.

Requirements

Candidates must have at least one year of customer service experience in a fast-paced environment and the ability to lift up to 50 lbs. Excellent communication and problem-solving skills are required, with bilingualism in English and French considered an asset.

Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Defined contribution pension plan • Employee stock purchase plan • Tuition assistance program • Employee and family assistance programs • Travel privileges

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Safety Compliance · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem-solving
• Decision making
• Teamwork
• Lifting
• Bilingualism
• Reporting
• Administration
• Safety compliance

Job areas

• Customer Service & Support
• Transportation
• Logistics
• Administrative