Reservations Agent

St. John's, NL
On-site
Posted Oct 4, 2026
1 position

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Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Quote fares, book flights, and provide customers with flight-related information and details about airline policies and procedures. Address customer service issues empathetically, identify solutions to evolving customer and industry needs, and use strong communication and sales skills.

Job details

At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team! We are currently seeking a Full-Time Permanent Reservations Agent to join our team in St. John's, NL! Job Duties: Quote fares and book flights for customers Provide customers with necessary information connected with flights Communicate with customers to determine individual needs Address Customer Service issues with empathy and understanding Must be able to multi-task Provide general information on PAL Airlines policies and procedures Must make use of excellent communication and sales skills When necessary, identify and implement solutions to meet evolving industry and customer needs Other duties as assigned Qualifications: Completion of secondary schooling in a related field is required 1+ years of customer service experience is required 1+ years of technical support experience is preferred Experience in Travel and Tourism is preferred What we offer: Travel privileges with PAL and its network Comprehensive health benefits including medical, dental, vision, and life insurance Defined Contribution Pension Plan Employee Stock Purchase Plan Employee Tuition Assistance Program Employee and Family Assistance Programs PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply. Only those candidates selected for an interview will be contacted. Thank you. #PALAirlines

What you’ll do

Requirements

Completion of secondary schooling in a related field and at least one year of customer service experience are required. At least one year of technical support experience and experience in travel and tourism are preferred.