Reservations Agent

Reservation Agent Looking to build your hospitality career in beautiful Whistler, BC – Canada’s premier mountain resort destination? Pan Pacific Whistler is seeking a friendly and detail-oriented Reservations Agent to help create exceptional guest experiences from the very first interaction. If you enjoy connecting with guests, staying organized, and working in a fast-paced environment, we’d love to hear from you. Apply today! Purpose: The Reservations Agent manages the end-to-end reservation process, ensuring bookings are handled accurately, efficiently, and with a high level of guest service. The role supports the Revenue team and works closely with other departments to ensure a smooth guest experience. Key Responsibilities: * Download and enter reservation requests from applicable 3rd party reservation sites. * Download and enter Tour Operator reservation requests from Freesell availability. * Enter reservation requests from Unit Owners and others, as required and confirm via email. * Answer phone promptly, professionally with a friendly greeting and identify self. * Answer all guest reservation requests (letters, emails) within 24 hours. * Address guests by name where appropriate and maintain a professional, friendly and personalized approach throughout the reservation process. * Explain rate structure, available rooms, method of payment/guarantee and cancellation policies, facilities and services. * Enter guest reservation details into Opera Cloud. * Review and send written confirmation to the guest. * Offer further assistance to all callers. * Escalate reservation, payment, inventory, guest or operational issues outside established procedures to the appropriate member of the Revenue team. * Address straightforward reservation-related guest concerns and escalate complaints or issues outside established procedures to the appropriate supervisor or manager. * Provide administrative support to the Revenue Team, including routine Opera Cloud activities and transactions as assigned. * Prepare contracts from approved templates and support the Sales Manager with contract administration. * Provide Front Desk coverage and respond to guest requests when scheduled, as an extension of the Reservations function, including basic guest service and reservation-related assistance. * Perform any other duties as assigned by the Reservations and Revenue Manager, Director of Revenue and Marketing or General Manager.

The Reservations Agent manages the end-to-end booking process, ensuring accuracy and high-quality guest service. The role also provides administrative support to the Revenue team and assists with front desk operations.

Candidates should be friendly, detail-oriented, and capable of working in a fast-paced hospitality environment. Proficiency in managing reservation systems and professional communication is essential for this role.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Reservation Management
• Customer Service
• Opera Cloud
• Data Entry
• Communication
• Administrative Support
• Contract Administration
• Revenue Management Support
• Problem Solving
• Hospitality Operations
• Attention To Detail
• Time Management
• Contract Preparation
• Contract Management
• Marketing
• Sales Management
• Reservations
• Customer Complaint Resolution
• Detail Oriented

• Hospitality
• Customer Service & Support
• Administrative
• Sales
• Commercial Sales Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week