front desk agent
The agent is responsible for managing guest arrivals and departures, including room assignments and payment processing. They also provide information on hotel services and local points of interest while handling clerical tasks.
- On-site
- Whistler, BC
- Posted Apr 12, 2026
- Apply by Sep 18, 2026
- 1 position
More jobs you can apply to directly
Similar opportunities posted by employers hiring on Jobs.ca, with no external application form.
Job summary
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Additional information Work conditions and physical capabilities Attention to detail Fast-paced environment Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player
What you’ll do
The agent is responsible for managing guest arrivals and departures, including room assignments and payment processing. They also provide information on hotel services and local points of interest while handling clerical tasks.
Requirements
Candidates must have a high school diploma and between 1 to 2 years of relevant experience. Strong communication skills and the ability to work in a fast-paced environment are required.
Listed skills
- Customer servicePreferred
- TeamworkPreferred
- OrganizationPreferred
- Cash handlingPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Guest Registration
- Complaint Resolution
- Reservation Management
- Cash Handling
- Customer Service
- Oral Communication
- Written Communication
- Interpersonal Skills
- Organization
- Teamwork
- Clerical Duties
- Emergency Procedures
Job areas
- Hospitality
- Customer Service & Support
- Administrative
Additional details
- Minimum education
- High school
- Minimum experience
- 0+ years
- Apply by
- Sep 18, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level