IT Help Desk Specialist
Provide technical support for various resort systems including Windows, Office365, and POS while managing staff account lifecycles. Assist the IT Systems Administrator with network and server maintenance and contribute to the internal IT knowledge base.
- On-site
- Panorama, BC
- Posted Aug 27, 2026
- 1 position
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Job summary
You will be the primary point of contact for the IT Help Desk, providing support to end users. There are opportunities to lead small scale IT projects from concept through to implementation, as well as room to create internal solutions that will benefit external departments. This position provides the successful applicant with a unique opportunity to develop their skills and experience across the many different business units that it takes to run a mountain resort. These include lodging, food and beverage, guest services, mountain operations, retail and rental. Essential functions: Provide support to end users for all resort systems (Windows, Office365, VOIP, POS systems, etc). Manage onboarding and offboarding of staff accounts through Office 365 and Active Directory. Assist IT Systems Administrator with management of network and server systems. Contribute to IT knowledge base. Work over Saturday/Sunday, especially in summer and winter may be required. Education/Experience: Diploma or 1 year of IT support experience in a corporate network environment. Excellent customer service skills. Experience with Windows 10/11 and Windows Server. Experience with Linux a plus. Basic understanding of networking a plus. Experience with VoIP telephone technology a plus. Point of Sale system support experience with RTP a plus Point of Sale system support experience for Retail, F&B and Lodging systems and payment processing a plus. Availability outside of working hours to resolve emergency issues promptly. Must have strong interpersonal skills and work well with a diverse team of people. Honesty and confidentiality are a must. This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.
What you’ll do
Provide technical support for various resort systems including Windows, Office365, and POS while managing staff account lifecycles. Assist the IT Systems Administrator with network and server maintenance and contribute to the internal IT knowledge base.
Requirements
Requires a diploma or at least one year of corporate IT support experience. Candidates must possess strong customer service skills and proficiency with Windows environments, with additional knowledge of Linux or networking considered an asset.
Listed skills
- Customer servicePreferred
- Active DirectoryPreferred
- TroubleshootingPreferred
- LinuxPreferred
- Technical SupportPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Windows 10
- Windows 11
- Windows Server
- Office 365
- Active Directory
- VoIP
- Point of sale
- Networking
- Linux
- Customer service
- Troubleshooting
- Technical support
- System administration
- Hardware support
- Software support
- Microsoft 365
- Microsoft Windows 10
- Management
- Customer Service
- Confidentiality
- Help Desk Support
- Interpersonal Communications
- Windows Servers
- Operations
- Payment Processing
- Point Of Sale
- System Support
- Real-Time Transport Protocol
- Honesty
Job areas
- Technology
- Customer Service & Support
- Hospitality
- Retail
- Food & Beverage
- IT Help Desk Specialist
- Help Desk Technician / Analyst
- Information and Communications Technology User Support Technicians
- Computer User Support Specialists
Additional details
- Minimum education
- Professional degree
- Minimum experience
- 0+ years
- Posting language
- English
- Working hours
- 40 hours per week