Warehouse Operations Manager

Job summary

Manage daily warehouse operations and lead a team of supervisors and staff to ensure productivity and service level targets are met. Oversee inventory control, safety compliance, and operational costs while driving expansion and layout projects.

Job details

Pantos Logistics Canada Inc. (FNS Canada) provides comprehensive global logistics solutions to over 1,000 clients across various industries. We specialize in a wide range of logistics services, including Ocean Freight, Air Freight, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects. With expertise across the entire supply chain, we provide customized logistics solutions covering customs clearance, production support, storage, and inbound/outbound transportation through multiple modes, including ocean, air, truck, and express services. As part of a global logistics network, Pantos Logistics Canada is committed to delivering reliable, efficient, and innovative solutions that help our customers succeed in an increasingly connected world. We value collaboration, continuous improvement, and the growth of our employees as we work together to build a stronger future in logistics. Job Duties * Manage daily, weekly, and monthly warehouse operations, monitoring KPIs such as productivity, accuracy, lead time, and service levels. * Lead and mentor a team of supervisors, operators, and administrative staff, ensuring optimal workforce planning, scheduling, and performance. * Ensure strict adherence to safety policies and regulatory compliance, leading incident investigations and preventive actions. * Oversee inventory control, including discrepancy resolution, damage management, and storage optimization. * Serve as the primary point of contact for customer service, KPI reporting, claims handling, and SLA management. * Control operational costs, including labor, equipment, consumables, and vendor expenses, while identifying productivity improvements. * Drive projects such as warehouse relocations, layout redesigns, new customer onboarding, and operational expansions, ensuring timely and efficient execution. Job Requirements * Minimum 10 years of experience in warehouse or logistics operations, with at least 3 years in a supervisory or managerial role * Strong knowledge of warehouse operations (receiving, picking, packing, shipping, inventory control) * Hands-on experience with WMS/ERP systems and Microsoft Office * Understanding of warehouse equipment operations (forklifts, pallet jacks, clamp trucks) * Proven leadership and team management skills * Strong analytical, problem-solving, and decision-making abilities * Customer-service oriented, with ability to manage multiple priorities * Flexible to work extended hours, weekends, or holidays as needed * Professional working proficiency in Korean and English Salary Range $75,000—$100,000 CAD Thank you for your interest in joining Pantos Logistics Canada. We value teamwork, integrity, innovation, and continuous growth, and we are excited to meet candidates who share our commitment to excellence. If you are ready to contribute to a dynamic logistics environment and be part of our continued success, we encourage you to apply. We look forward to learning more about you. Pantos Logistics Canada Inc. is committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.

What you’ll do

Manage daily warehouse operations and lead a team of supervisors and staff to ensure productivity and service level targets are met. Oversee inventory control, safety compliance, and operational costs while driving expansion and layout projects.

Requirements

Requires a minimum of 10 years of experience in logistics with at least 3 years in a managerial role. Candidates must be proficient in English and Korean and have hands-on experience with WMS/ERP systems.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Warehouse operations · Preferred
• Safety Compliance · Preferred
• SLA Management · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warehouse Operations
• Team Leadership
• KPI Monitoring
• Inventory Control
• WMS/ERP Systems
• Safety Compliance
• Budget Management
• Customer Service
• SLA Management
• Workforce Planning
• Problem Solving
• Analytical Skills
• Korean Language
• English Language
• Project Management
• Microsoft Office
• Pallet Jacks
• Equipment Operation
• Global Logistics
• Supply Chain
• Discrepancy Resolution
• Client Onboarding
• Management
• Decision Making
• Claims Processing
• Regulatory Compliance
• Warehousing
• Leadership
• Innovation
• Key Performance Indicators (KPIs)
• Warehouse Management Systems
• Operations
• Preventive Action
• Service Level Management
• Team Management
• Scheduling
• Investigation
• Teamwork
• KPI Reporting

Job areas

• Logistics
• Management & Leadership
• Transportation
• Manufacturing
• Customer Service & Support
• Warehouse Operations Manager
• Warehouse Manager
• Supply, Distribution and Related Managers
• Transportation, Storage, and Distribution Managers