Zone Manager

Job summary

The Zone Manager is responsible for overseeing daily retail store operations, including merchandising, inventory control, and store maintenance. They also lead, train, and coach sales associates to ensure high standards of customer service and team performance.

Job details

POSITION REQUIREMENTS: • Demonstrated selling experience in a fast paced, service oriented retail setting; excellent understanding of the company standards, processes policies and practices • Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices • Demonstrated ability to provide supervisory guidance to a team and instill trust • Supervisory work; significant interpersonal relationship skills • Must be able to perform a 45- hour minimal weekly work schedule DUTIES AND RESPONSIBILITIES: • Put the customer first at all times (internal and external) • Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service • Foster and role model an excellent employee experience where quality & engagement are promoted through the store • Create and maintain good working relationships with fellow associates • Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required • Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines • Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner • Where required, completion of store schedules and store payroll processes • Follow company policies and procedures and maintain a safe working environment • Key Holder (open and close store), where required Paradies Lagardere is an equal opportunity employer, we are committed to diversity, inclusion and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability or any other protected status. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experience. The company is committed to offering reasonable accommodations to job applicants with disabilities.

What you’ll do

The Zone Manager is responsible for overseeing daily retail store operations, including merchandising, inventory control, and store maintenance. They also lead, train, and coach sales associates to ensure high standards of customer service and team performance.

Requirements

Candidates must have demonstrated selling experience in a fast-paced retail environment and proven ability to supervise and mentor a team. The role requires a minimum commitment of 45 hours per week and the ability to perform key-holder duties.

Listed skills

• Team Leadership · Preferred
• Customer service · Preferred
• Coaching · Preferred
• Inventory management · Preferred
• Cash handling · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• interpersonal skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Team leadership
• Customer service
• Staff training
• Coaching
• Performance management
• Visual merchandising
• Inventory management
• Cash handling
• Payroll processing
• Scheduling
• Loss prevention
• Conflict resolution
• Interpersonal skills
• Store operations
• Performance Management
• Management
• Relationship Building
• Sales
• Customer Service
• Auditing
• Visual Merchandising
• Housekeeping
• Merchandising
• Payroll Processing
• Payroll Policies and Processes
• Selling Techniques
• Merchandise Returns

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Zone Manager
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers

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