Receptionist (Casual/On-Call)

Job summary

The receptionist serves as the communication hub of the community, greeting residents and visitors while performing various administrative and support services. They are responsible for managing schedules, handling inquiries, processing invoices, and assisting with security and recreation events.

Job details

Casual/On-Call | Living Wage Rate: $25.95 Are you an administrative professional who is looking for more meaning in your work? PARC Retirement Living is an award-winning developer and operator of independent senior-living communities. We’re seeking a Receptionist for Cristalina PARC, our community in Kelowna. Welcome to Cristalina PARC PARC communities are inspiring spaces, where our residents come, not just to live – but to live comfortably, and engage with a vibrant community of like-minded people. In the heart of the vibrant Pandosy Village, Cristalina – PARC’s newest community is in full bloom. Just one block from Lake Okanagan, the residence has 133 gorgeously appointed suites. This modern, sustainably designed nine-story building is purpose-made for independent living, with vitality and social connection built right in. Residents can enjoy fine dining, lounge area, fitness activities, arts, culture, and gardening – or just sit back and take in beautiful views of the lake with a glass of fine wine. As Receptionist, you are the communication hub of the community – and on the frontline of communicating our values to residents and families. This means: * Creating a warm and welcoming atmosphere by greeting residents and visitors. * Performing a variety of administrative and support services in a professional, courteous, efficient and organized manner. * Answering phone calls and responding to requests from residents and visitors – along with other reception duties such as answering resident inquiries, receiving deliveries and organizing service requests. * Managing the residence driver’s schedule and handling any booking conflicts. * Scanning payable invoices and submitting them to appropriate managers for approval. * Responding to emergency calls and assisting with security issues. * Assisting with recreation programs and events. * Supporting Food Service, Housekeeping and other departments as requested. The perks of PARC Hospitality * Meaningful work. How many hospitality jobs can say that? At PARC, you’ll be making a positive difference in seniors’ lives, each and every day. * A true living wage. PARC is a Living Wage Certified Employer! * Refreshments while you work. PARC’s chef-prepared cuisine rivals the best in BC, and we offer subsidized daily meals and beverages to employees. * Flexible hours and location. We’re open to scheduling when and where it works for you – with guaranteed shifts every week. PARC has five great locations across the Lower Mainland. * A supportive, diverse team and training opportunities. We believe in giving our people opportunities to advance wherever we can. It takes a special kind of person to work here – does this sound like you? * You are an upbeat and engaged team member who brings positive energy to all that you do. * You have a Grade 12 education or equivalent, and at least two years of reception experience in a similar environment, with a strong focus on customer service. * You’re consistently professional and courteous; able to interact tactfully with individuals from diverse backgrounds. * You handle high-stress situations calmly, and are comfortable managing competing priorities in a fast-paced environment. * You have exceptionally strong computer skills, including Microsoft Word, Excel, Outlook and Publisher. Knowledge of other accounting, publishing and graphics software, such as Canva, would be an asset, too. * You have current First Aid and CPR certifications, along with WHMIS. FOODSAFE is an asset, as well. * You understand and respect the needs of seniors, their families, and the professionals engaged in their care. At PARC Retirement Living we require a Criminal Record Check, and a TB test within the first month of employment.

What you’ll do

The receptionist serves as the communication hub of the community, greeting residents and visitors while performing various administrative and support services. They are responsible for managing schedules, handling inquiries, processing invoices, and assisting with security and recreation events.

Requirements

Candidates must have a Grade 12 education or equivalent and at least two years of reception experience with a strong focus on customer service. Proficiency in Microsoft Office suite and current First Aid, CPR, and WHMIS certifications are required.

Benefits

• Living wage • Subsidized daily meals and beverages • Training opportunities • Flexible hours

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• CPR · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Reception
• Customer service
• Administrative support
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Publisher
• First Aid
• CPR
• WHMIS
• Communication
• Scheduling
• Data entry
• Problem solving
• Canva (Software)
• Tactfulness
• Support Services
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Accounts Payable
• Accounting
• Housekeeping
• Customer Service
• Computer Literacy
• Food Services
• Invoicing
• Telephone Skills
• Senior Living

Job areas

• Administrative
• Hospitality
• Customer Service & Support
• Social Services
• Cashier/Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks