Bell Attendant (Full Time)

Job summary

The Bell Attendant is responsible for providing a luxury welcome and seamless arrival/departure experience for guests. Key duties include handling luggage, escorting guests, and providing detailed information about hotel amenities and local attractions.

Job details

Organization- Park Hyatt Toronto Summary Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best. Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive. Why should you work at the Park Hyatt Toronto? Complimentary meal during shift Employer RRSP Matching Contributions Complimentary hotel nights and discounts at Hyatt properties around the world Extended Health and Dental benefits for you and your dependents 90 days after joining Tuition reimbursement program 2023, 2024 and 2025 Great Place to Work Certified Summary About the Role – Bell Attendant Probationary Rate: $17.60 + Gratuity Hourly Rate: $19.96 + Gratuity As a Bell Attendant, you are often the first and last impression of the hotel. Your presence in the lobby and at the front drive sets the tone for a luxury guest experience. In this role, you’ll offer a gracious welcome, anticipate guest needs, and ensure a seamless arrival and departure—all while upholding the highest Forbes service standards. Some of the responsibilities include: Greet and escort guests upon arrival and departure with warmth, professionalism, and confidence. Handle guest luggage with care, delivering to and from guest rooms or designated bell areas efficiently. Open doors and provide assistance to guests and visitors entering or exiting the hotel. Explain guest room features and amenities, including room key use, mini-bar, in-room safe, and valet laundry services. Offer detailed information about hotel services, amenities, and hours of operation. Provide knowledgeable recommendations and directions for local attractions, dining, and cultural events. Arrange transportation (e.g., taxi, shuttle, limousine) and record advance requests when needed. Clearly communicate valet and parking procedures. Maintain a clean and inviting front drive, clearing debris, snow, or litter and reporting maintenance needs. Support concierge services and collaborate with other departments to ensure an elevated guest journey. Be present in the lobby as a polished representative of the hotel brand, ready to assist as needed. Uphold all Forbes Five-Star standards in service delivery. Qualifications Service-focused personality with a genuine passion for creating exceptional guest experiences Previous experience in a guest-facing or luxury hospitality role preferred Strong communication and interpersonal skills Warm, polished, and professional presence with a commitment to excellence Excellent knowledge of Toronto’s local area and attractions is an asset Must have a flexible schedule, including weekends and holidays Highly motivated and quality-driven approach to service Ability to lift up to 50 lbs and work outdoors in various weather conditions Comfortable with constant walking and standing throughout the shift All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.

What you’ll do

The Bell Attendant is responsible for providing a luxury welcome and seamless arrival/departure experience for guests. Key duties include handling luggage, escorting guests, and providing detailed information about hotel amenities and local attractions.

Requirements

Candidates should have a service-focused personality and preferably experience in luxury hospitality. Physical ability to lift up to 50 lbs and a flexible schedule including weekends and holidays are required.

Benefits

• Complimentary meal during shift • Employer RRSP Matching Contributions • Complimentary hotel nights • Discounts at Hyatt properties • Extended Health and Dental benefits • Tuition reimbursement program

Listed skills

• Time management · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Relations
• Luxury Hospitality
• Communication Skills
• Interpersonal Skills
• Local Area Knowledge
• Luggage Handling
• Forbes Service Standards
• Time Management
• Professionalism
• Customer Service

Job areas

• Hospitality
• Customer Service & Support