Hotel Front Desk Manager

Job summary

Develop and implement daily operating policies and procedures, recruit and supervise staff, conduct performance reviews and training, and perform front desk duties. Address guest concerns and special needs, enforce procedures, and establish staff work schedules.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work site environment Non-smoking Work setting Staff accommodation available Rural area Willing to relocate Hotel, motel, resort Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Conduct performance reviews Conduct training sessions Perform front desk duties Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Establish work schedules Experience and specialization Computer and technology knowledge Central reservation system (CRS) MS Office MS Outlook Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Attention to detail Combination of sitting, standing, walking Standing for extended periods Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Team player Benefits Health benefits Dental plan Financial benefits Commission Other Benefits On-site housing options Parking available Wellness program

What you’ll do

Develop and implement daily operating policies and procedures, recruit and supervise staff, conduct performance reviews and training, and perform front desk duties. Address guest concerns and special needs, enforce procedures, and establish staff work schedules.

Requirements

Requires a secondary school graduation certificate or equivalent experience and 1 to less than 2 years of experience. Candidates should be familiar with central reservation systems, Microsoft Office, and Outlook, and demonstrate strong communication, client focus, flexibility, initiative, and teamwork.

Benefits

• Health Benefits
• Dental Plan
• Commission
• On-Site Housing
• Parking
• Wellness Program

Listed skills

• Front Desk Operations · Preferred
• written communication · Preferred
• Policy development · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Policy Development
• Staff Recruitment
• Staff Supervision
• Performance Reviews
• Staff Training
• Front Desk Operations
• Complaint Resolution
• Guest Assistance
• Work Scheduling
• Central Reservation System
• Microsoft Office
• Microsoft Outlook
• Oral Communication
• Written Communication
• Client Focus
• Attention to Detail

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Human Resources

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