Administrative Assistant - Hardisty Care Centre

Job summary

Provides administrative support to the Site Leader and Office Manager, serving as the primary point of contact for residents, families, and staff. Manages resident statistics, financial transactions, and coordinates quality improvement initiatives and staff onboarding.

Job details

Position : Administrative Assistant Employment : Permanent-Full time Working Hours : 08:00AM – 04:00PM (7.5 hrs/day) Location : Hardisty Care Centre, Edmonton AB If you’re a caring individual and passionate about making a difference in the lives of the seniors we serve, then JOIN US and become part of our Team! The Administrative Assistant, reporting to and supporting the Site Leader and the Office Manager, is usually the first point of contact for anyone entering the Park Place Home, thus must be a positive, outgoing, and informed presence, willing to attend to others’ needs and become a vibrant part of the Park Place Home’s community. Serves Residents, families, visitors, and employees in a welcoming manner, assisting and supporting as required. Is a member of the Home’s Leadership Team and is a resource to all Residents and tenants, their families, employees, volunteers and all other stakeholders at the Park Place Home. The Administrative Assistant ensures a commitment to Resident safety and to our “culture of safety” as per the Strategic Directions of Park Place Seniors Living. TYPICAL DUTIES AND RESPONSIBILITIES: Working and communicating closely with the Site Leader and Office Manager, supporting all Resident processes including admission and discharge. Manages Resident and tenant statistics, keeping accurate and current records and forwards routinely to Site Leader. In collaboration with the Site Leader, coordinates, implements, and audits quality improvement initiatives based on the Park Place Quality Improvement Program. Identifies, plans and participates in services, orientation, and training programs. Participates in a variety of meetings which include leadership, organizational, and planning meetings and takes minutes as requested. Maintains close cooperation, communication, and liaison with employees and other professionals involved in the provision of care to Residents. Maintains up-to-date knowledge of Park Place’s policies and procedures and relevant legislation. Interpret and implement these as necessary. Recommends changes in policy and procedures. Maintains strict confidentiality of information gained because of the employment relationship. Provide assistance to department managers in facilitating employee onboarding and organizing staff schedules. Orders supplies for multiple departments. When the Receptionist is off duty: Cordially receives, assists. and directs Residents, tenants, families, visitors, and employees within the facility, including accompanying visitors to their destination as required. Answers, directs, and responds to phone calls and queries. Clerical duties including filing and word processing (e.g., typing minutes), sorting and distributing incoming and outgoing mail. Responsible for directing the shipping and receiving of supplies for the Park Place Home. Prepares and mails monthly Resident and tenant Pre-Authorized Payment information slips. Manages financial transactions, keeping accurate and current records and reconciling the Residents’ Comfort Account and Petty Cash Account. Prepare cheques for Site Leader’s signature for reconciliation of Comfort or Activity Account. QUALIFICATIONS AND EXPERIENCE: Certification in health care office management Minimum 3 years’ administration or related experience. (Experience in healthcare settings is an advantage) OR equivalent combination of training and experience in relevant field (equivalences may be considered). Familiarity with scheduling software and proficiency in IT tools, including Microsoft Office Applications, and other virtual communication platforms. (Experience in Microsoft 365 is a plus) Experience working on a SharePoint platform is an asset. SKILLS AND ABILITIES (Must Have): Strong verbal and written communication skills in English. Demonstrated communication, and conflict resolution skills required Must be able to establish and maintain cooperative relationships with all personnel, as well as harmonious relations with clients and families Physical ability to carry out the duties of the position Ability to work independently and collaboratively in a fast-paced environment Ability to operate office-related equipment. Attention to details and demonstrates strong presentation skills Proficient in managing priorities and handling multiple tasks simultaneously. Exceptional organizational and multi-tasking skills with innate ability to create order and structure from complex situations. PHYSICAL DEMANDS: The Administrative Assistant position requires lifting, walking, reaching, bending, pushing, standing, and sitting. Lifts a maximum of 30 lbs. Must be able to manage stressful work situations with dexterity. Hardisty Care Centre welcomes applications from individuals with diverse cultural backgrounds, religious beliefs, and care experiences, recognizing the value diversity brings to high‑quality resident care. We are committed to maintaining an inclusive, respectful, and professional workplace that supports equity, collaboration, and compassionate care, while fostering positive working relationships among staff, residents, and families. NOTE: We thank all applicants for their interest; however, only those applicants selected for an interview will be contacted.

What you’ll do

Provides administrative support to the Site Leader and Office Manager, serving as the primary point of contact for residents, families, and staff. Manages resident statistics, financial transactions, and coordinates quality improvement initiatives and staff onboarding.

Requirements

Requires a certification in health care office management and at least 3 years of administrative experience, preferably in a healthcare setting. Proficiency in Microsoft Office and strong communication and organizational skills are essential.

Listed skills

• written communication · Preferred
• Microsoft 365 · Preferred
• SharePoint · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Conflict Resolution · Preferred
• Financial record keeping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Verbal Communication
• Written Communication
• Conflict Resolution
• Microsoft Office
• Microsoft 365
• SharePoint
• Scheduling Software
• Organizational Skills
• Multi-tasking
• Office Equipment Operation
• Financial Record Keeping
• Minute Taking

Job areas

• Administrative
• Healthcare
• Management & Leadership
• Customer Service & Support