Community Manager

Job summary

The Community Manager oversees the day-to-day operations of a multifamily residential portfolio, including vendor coordination, suite turnovers, and capital projects. They are also responsible for delivering an exceptional resident experience by responding to inquiries and organizing community events to drive retention.

Job details

Established in 1975, Park Property Management Inc. (Park) consistently delivers market-affordable, well maintained rental housing that embodies both quality and value. Beyond managing properties, our dedication extends to fostering meaningful connections and cultivating a comfortable environment for our residents. Proudly influencing the real estate landscape in the Greater Toronto Area and key cities across Ontario, including Milton, Cambridge, Kitchener, Waterloo, Stratford, Tillsonburg, Guelph, and London, Park boasts a diverse portfolio of almost 12,000 apartment units spanning 95 buildings. Park’s commitment to growth is evident through ongoing development of new purpose-built rental initiatives and strategic value-add acquisitions. As an employer, Park takes pride in fostering a workplace where expertise and passion thrive, empowering its team to contribute meaningfully to shared goals. We are guided by what is R.I.T.E. Respect, Integrity, Trust, and Excellence. We Respect each other, act with Integrity, build Trust in every interaction and strive for Excellence in everything we do. These core values create a foundation for teamwork and collaboration, both of which are essential for our success and foster a work environment where you feel good about work. Community Manager – Mississauga, ON We are looking for a Community Manager to oversee our Mississauga portfolio of multifamily residential buildings. Reporting to the Property Manager, the Community Manager is responsible for delivering exceptional resident experience while ensuring the effective day-to-day operations of the portfolio. The base salary range for this position is from $52,000 -$65,000 annually. The starting base salary may vary based on job-related knowledge, role complexity, skills, experience, and internal equity, with opportunities for progression within the range as team members grow and develop in their roles. What you will do: * Deliver an exceptional resident experience through a strong onsite presence. * Respond to inquiries, complaints, concerns, and feedback from current and prospective residents in a prompt and professional manner. * Oversee day-to-day operations, including vendor coordination, suite turnovers, capital projects, and emergency response. * Inspect properties regularly to identify risks, deficiencies, and opportunities for improvement. * Coordinate month-end activities, including suite pre-inspections and contractor/employee scheduling to support efficient unit turnovers. * Educate residents on the rules and regulations of the property, as appropriate. * Increase resident satisfaction and retention by organizing events and activities aligned with the resident demographics. * Collaborate with Marketing and Leasing to develop and implement strategies that enhance resident retention and satisfaction. * Contribute to planning, budgeting, forecasting, performance reporting, variance analysis, and weekly/monthly operational reporting. * Partner with Property Manager for other duties as assigned. Who you are: * 2+ years of experience in property management, community engagement, hospitality, customer service, and or related fields. * Post secondary education in Business, Property Management, Communication, or related fields. * Strong customer service, communication, and relationship-building skills with the ability to effectively manage resident interactions. * Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. * Experience with property management software (Yardi, BuildingStack) is considered an asset. * Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. * Participate in an after-hours emergency response rotation and attend sites as required * Property Management designation (CPM, RCM, or working towards one) is considered an asset. * Eligible to work in Canada and will be subject to a criminal background check. What you need to know: We believe the success of our organization is powered by the talent, dedication, and well-being of our employees. Our employee value proposition (EVP) has been designed to create a workplace where employees can thrive both personally and professionally. We are Respect in the Workplace certified and offer a comprehensive total rewards package, inclusive of continuous learning and development, a competitive salary, a focus on health and wellness, employer funded group benefits and additional paid time off during the summer months. Park Property Management Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodation at any stage of the application process or want more information on our accommodation policies, please contact our Human Resources department. At Park, we are committed to transparency in our hiring process. All roles posted represent active recruitment opportunities unless stated otherwise. Please note that we use artificial intelligence tools during the recruitment process.

What you’ll do

The Community Manager oversees the day-to-day operations of a multifamily residential portfolio, including vendor coordination, suite turnovers, and capital projects. They are also responsible for delivering an exceptional resident experience by responding to inquiries and organizing community events to drive retention.

Requirements

Candidates must have at least 2 years of experience in property management, hospitality, or customer service, along with post-secondary education in a related field. Proficiency in Microsoft Office and the ability to participate in an after-hours emergency response rotation are required.

Benefits

• Continuous learning and development • Competitive salary • Health and wellness focus • Employer funded group benefits • Additional paid time off during the summer months

Listed skills

• Customer service · Preferred
• Performance Reporting · Preferred
• Budgeting · Preferred
• Vendor Coordination · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred
• Forecasting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Property management
• Customer service
• Communication
• Relationship building
• Organizational skills
• Vendor coordination
• Budgeting
• Forecasting
• Performance reporting
• Variance analysis
• Yardi
• BuildingStack
• Microsoft Office
• Conflict resolution
• Resident retention
• Property Inspection
• Emergency Response
• Continuous Development
• Performance Reporting
• Professionalism
• Organizational Skills
• Time Off Management
• Variance Analysis
• Yardi (Property Management Software)
• Planning
• Microsoft Excel
• Mergers And Acquisitions
• Artificial Intelligence
• Customer Service
• Demography
• Property Management
• Marketing
• Microsoft Outlook
• Operational Reporting
• Operations
• Microsoft PowerPoint
• Real Estate
• Relationship Building
• Value Propositions
• Scheduling
• Coordinating
• Teamwork

Job areas

• Management & Leadership
• Customer Service & Support
• Administrative
• Community Manager
• Residential Community Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers