Technical Support Representative (CX)

Job summary

Provide technical product support to internal and external customers, including assistance with product applications, selection, part-number cross-referencing, and product conversions. Respond to inquiries through phone, email, and CRM, maintain customer relationships, enter product and conversion data, and contribute to continuous improvement initiatives.

Job details

Position Summary At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most complex engineering challenges. The Customer Experience team is looking for a candidate to fill the role of a Technical Support Representative. The successful candidate will be responsible for delivering premier service and support to our customers. In this role, you will be the first point of contact for our customers, providing timely, accurate, and professional assistance to ensure a positive customer experience. This role reports from our Milton, ON headquarters and requires 4 days in person with the option of 1 day remote in a week Hiring Range: $80,000 - $90,000 Please Note: This role is not related to Information Technology (IT) rather it supports our Customer Experience (CX) team with product applications and selection Responsibilities Specializing in technical support, you will be providing customer support in one or more of the following disciplines: Industrial & Mobile Hydraulics Truck Hydraulics Pneumatics Fluid Connector Products Hydraulic/Pneumatic Cylinders Provide technical support to customers; assist with product applications and selection, including competitive part number cross-referencing, and preparing build conversions Respond to internal and external customer inquiries via phone, email, and CRM, maintaining a high level of customer satisfaction Assist customers with product applications and selection, including competitive part number cross-referencing Load new product part numbers and product shop orders (conversions) into Parker’s operating system Communicate effectively with all internal and external customers Develop and maintain strong relationships with source divisions Identify tactical lean opportunities and contribute to continuous improvement initiatives within the department Understand and support the Parker WIN Strategy Qualifications Education and Experience Requirements: Post-secondary education in Applied Technology or Engineering required Minimum 3 years of related work experience with applied technical product support Previous experience working in a manufacturing support team related to Hydraulic products Fluid Power Certificate considered an asset Skills Technical experience with hydraulic systems, pneumatic systems, and fluid connector products Proficient in reading technical drawings and specifications Advanced computer skills including Microsoft Excel, Word, and PowerPoint Experience working with a CRM platform (Sales Force) Excellent written, verbal, and interpersonal communication skills for effective interaction with internal and external contacts Strong organizational skills with the ability to prioritize, take ownership, problem-solve, and be proactive in a team environment Ability to adapt to change and act as a change agent Superior follow-up and attention to detail Ability to work independently with minimal supervision Bilingual in English and French is an asset Equal Employment Opportunity Parker encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Parker Canada Human Resources Department.

What you’ll do

Provide technical product support to internal and external customers, including assistance with product applications, selection, part-number cross-referencing, and product conversions. Respond to inquiries through phone, email, and CRM, maintain customer relationships, enter product and conversion data, and contribute to continuous improvement initiatives.

Requirements

A post-secondary education in Applied Technology or Engineering and at least three years of related applied technical product-support experience are required. Candidates should have experience supporting hydraulic products in a manufacturing environment, technical knowledge of hydraulic and pneumatic systems, proficiency with technical drawings and Microsoft Office, and CRM experience; a Fluid Power Certificate and English-French bilingualism are assets.

Listed skills

• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Salesforce CRM · Preferred
• Customer service · Preferred
• Communication · Preferred
• Problem solving · Preferred
• Continuous Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hydraulic Systems
• Pneumatic Systems
• Fluid Connector Products
• Technical Product Support
• Product Applications and Selection
• Technical Drawing Interpretation
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Salesforce CRM
• Customer Service
• Competitive Part Number Cross-Referencing
• Communication
• Problem-Solving
• Organization and Prioritization
• Continuous Improvement

Job areas

• Customer Service & Support
• Engineering
• Manufacturing

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