Parmeet Singh Pabla

IT support professional with hands-on experience troubleshooting hardware and software, configuring workstations, and providing responsive end-user support in campus and retail environments. Associate of Science in Computer Science with a Google-certified technical support foundation and working knowledge of Windows 10/11, Microsoft 365, and basic networking. Comfortable working independently, managing competing priorities, and communicating clearly with both technical and non-technical users.

• Attention to detail
• Communication
• Customer service
• Data analysis
• Data entry
• Data visualization
• English
• Google Workspace
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• MySQL
• Organization
• Problem solving
• Python
• SQL
• Teamwork
• Time management

1. Gas Station Attendant

   Petro-Canada

   Jan 2025 to Jan 2026

   Abbotsford, BC

   • Processed fuel and merchandise transactions using a POS system with accuracy. • Checked customer identification for alcohol, cigarette, and lottery sales. • Cleaned up gas and other spills in accordance with spill procedures. • Built trustful relationships with customers to encourage return visits.

2. Data Science Intern

   Employer not stated

   Jan 2025 to Mar 2025

   Remote, Abbotsford, BC

   • Analyzed problems and worked with a team of 5 to develop and present a deep learning project. • Explored new technologies and approaches to streamline processes. • Sorted and organized files, spreadsheets, and reports. • Translated the costs and benefits of machine learning technology for non-technical audiences. • Participated in workshops and presentations to build technical knowledge.

3. Computer Lab Monitor

   University of the Fraser Valley

   Jan 2024 to Apr 2024

   Abbotsford, BC

   • Provided front-line technical support to lab users, diagnosing hardware faults and escalating to repair service when needed. • Patched software and installed updates to address security issues and protect data. • Configured hardware, devices, and software to set up workstations for lab users. • Presented software packages and applications and developed lab reference templates.

4. Teacher's Assistant

   University of the Fraser Valley

   Sep 2023 to Dec 2023

   Abbotsford, BC

   • Tutored students individually and in small groups to reinforce learning concepts. • Partnered with the instructor to plan and implement lessons following curriculum goals. • Supported classroom activities, tutoring, and review sessions.

5. Customer Service Representative

   Walmart

   Apr 2023 to Present

   Abbotsford, BC

   • Created and maintained a detailed database to support promotional sales. • Responded to customer requests, offering support and tailored recommendations to address needs. • Followed up with customers on resolved issues to maintain high standards of service.

1. University of the Fraser Valley

   Associate of Science, Computer Science

   Abbotsford, BC

   2026

   Dean's List — Winter 2023, Fall 2024

• CompTIA A+

• Certified Technical Support Representative

  Google (Coursera)