Dental Administrator (3-month contract)

Job summary

The Dental Administrator serves as the primary point of contact for patients, managing appointment scheduling, inquiries, and communication. They are also responsible for processing billing, maintaining accurate financial records, and updating patient data in electronic systems.

Job details

Lincoln Dental Care (Welland) is hiring a Dental Administrator (Concierge) Are you passionate about delivering exceptional service in a healthcare setting? At Lincoln Dental Care, we’re redefining what a dental experience should feel like—and we’re looking for a warm, organized, and service-driven Dental Concierge to be at the heart of it. This is not your typical front desk role. As a Dental Concierge, you’ll be the first and lasting impression for our patients, creating a welcoming, seamless, and personalized experience from start to finish. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering outstanding service, we’d love to meet you. Specifics about the role: Job Type: Full-time - 3-month contract and potential full-time permanent opportunity. Schedule: Clinic operates 7 days a week, until 9 pm Mon–Fri and until 6 pm on weekends Wage range: $23-25/hour, depending on the candidate's experience Your Responsibilities While your day-to-day will be dynamic, your core responsibilities will include: Serving as the first point of contact—welcoming patients in person, over the phone, and via email with a high standard of care Coordinating and optimizing appointment schedules, including filling last-minute openings Managing patient inquiries, referrals, and communication with external offices Clearly explaining treatment plans, insurance coverage, and out-of-pocket costs or payment options Processing billing for patients and insurance providers while maintaining accurate financial records Following up on outstanding accounts receivable from both patients and insurers Maintaining up-to-date patient records and entering data into electronic systems What You Bring A minimum of six months to one year of experience in a customer-facing service, administrative, or reception role is required. Availability to work flexible hours (clinic operates 7 days a week, until 9 pm Mon–Fri and until 6 pm on weekends) Strong organizational skills with the ability to multitask effectively Excellent communication and interpersonal skills, with a patient-first mindset A friendly, calm, and professional demeanor Ability to thrive in a fast-paced, team-oriented environment IPAC certification is an asset, but not required About Us At Lincoln Dental Care, we’re proud to be part of Passion Dental Group—a team that’s reimagining what dental care can feel like for both patients and team members. We believe great dentistry goes beyond clinical care. It’s about creating thoughtful, seamless experiences that put people at ease and build lasting relationships. That’s why we operate with a hospitality-first mindset, where every detail matters and every interaction is intentional. #PassionMP

What you’ll do

The Dental Administrator serves as the primary point of contact for patients, managing appointment scheduling, inquiries, and communication. They are also responsible for processing billing, maintaining accurate financial records, and updating patient data in electronic systems.

Requirements

Candidates must have at least six months to one year of experience in a customer-facing, administrative, or reception role. Applicants must be available to work a flexible schedule, including evenings and weekends, and possess strong organizational and communication skills.

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Billing · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Appointment scheduling
• Patient communication
• Billing
• Insurance processing
• Data entry
• Multitasking
• Interpersonal skills
• Professionalism
• Conflict resolution
• Organization
• Patient Communication
• Organizational Skills
• Dental Experience
• Dental Care
• Treatment Planning
• Accounts Receivable
• Dentistry
• Communication
• Financial Statements
• Interpersonal Communications
• Team Oriented
• Electronic Systems

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Dental Administrator
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges