Dental Concierge (Hamilton; Multiple Locations)

Job summary

The Dental Concierge serves as the primary point of contact for patients, managing scheduling, treatment plans, and insurance billing. They also provide administrative support by maintaining patient records and collaborating with clinical staff to ensure efficient operations.

Job details

We’re Hiring: Dental Administrator (Concierge) – Passion Dental Group – Hamilton, ON At Passion Dental Group, we believe every patient experience should feel welcoming, seamless, and personalized from the very first interaction. As a modern, patient-focused network, we are looking for dedicated administrative professionals to join our growing team across Hamilton. Position Details Job Type: Part-time and Full-time (schedule finalized with hiring manager) Hours & Availability: Candidates must be flexible to work within the clinic's operating hours: Monday – Friday: 9:00 AM – 9:00 PM Saturday – Sunday: 9:00 AM – 6:00 PM Location: Assigned to one of 6 clinic locations across Hamilton, ON Compensation: $22-32 an hour (depends on candidate's experience) What You’ll Be Doing Patient First Contact: Serve as the primary point of contact for patients in person, over the phone, and via email, delivering a warm and professional experience. Schedule Optimization: Coordinate and manage daily patient scheduling, including accommodating last-minute adjustments. Financial & Treatment Coordination: Present treatment plans, explain insurance coverage and payment options, and process accurate patient and insurance billing. Administrative Support: Maintain accurate patient records in clinic management software, manage referrals, and follow up on accounts receivable as needed. Team Collaboration: Work alongside clinical staff to maintain efficient, seamless daily operations. Who You Are We are specifically seeking candidates with prior administrative experience in a dental or healthcare clinic setting. Required Experience: 6+ months of administrative, reception, or front desk experience in a dental clinic or medical/healthcare facility. Software Knowledge: Hands-on experience with dental management software (e.g., ClearDent, Dentrix, AbelDent) or electronic medical record (EMR) systems is strongly preferred. Skills: Strong organizational and multitasking abilities, excellent communication skills, and a calm, patient-first approach. A Bit More About Us At Passion Dental Group, we believe great dentistry is about more than clinical care—it’s about creating experiences that make patients feel comfortable, supported, and valued. That same philosophy extends to our teams. We invest in modern technology, operational excellence, and positive clinic cultures that allow our people to grow and succeed. As we continue to expand across Ontario, we’re building teams of passionate professionals who genuinely care about making a difference. If you’re looking for an opportunity to grow with a modern, people-first dental organization, we’d love to hear from you. Apply Today We’re excited to connect with you. #PassionMP

What you’ll do

The Dental Concierge serves as the primary point of contact for patients, managing scheduling, treatment plans, and insurance billing. They also provide administrative support by maintaining patient records and collaborating with clinical staff to ensure efficient operations.

Requirements

Candidates must have at least 6 months of administrative or reception experience in a dental or healthcare setting. Proficiency with dental management software or EMR systems is strongly preferred.

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Dentrix · Preferred
• Accounts receivable · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dental administration
• Patient scheduling
• Treatment coordination
• Insurance billing
• Customer service
• ClearDent
• Dentrix
• AbelDent
• Electronic medical records
• Communication skills
• Organizational skills
• Multitasking
• Accounts receivable
• Front desk operations
• Administrative Support
• Treatment Planning
• Administrative Functions
• Accounts Receivable
• Dentistry
• Billing
• Clinic Management Systems
• Communication
• Electronic Medical Record
• Project Management Software
• Operational Excellence
• Operations
• Scheduling
• Coordinating

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Concierge Manager
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges